Infiniti continued to be mum on the issue that matters most to dealers - new product.
Dealers left their make meeting with no more information on upcoming product than they had when the meeting began.
Infiniti dealers believe they need a broader product line to compete with other premium luxury makes.
"I will not answer questions on product," said Mark Igo, Infiniti general manager. "We didn't talk about product. We talked about processes that can improve the customer experience."
Edwin Lennon Jr., president of Circle Infiniti Inc. in West Long Branch, N.J., said he hopes dealers will find out within a month whether the Skyline GT-R will be badged as a Nissan or an Infiniti.
"I thought we would have known by now," he said.
Infiniti did address inventory control - another top dealer concern. Lennon, who is chairman of the Infiniti Dealer Advisory Board, said the division assured dealers it would hold vehicles at the port rather than push excess inventory on dealerships.
He said dealer inventory was heavy last year - about a 55- to 60-day supply. Dealers would like to maintain their current 45-day supply or lower it, Lennon said.
Igo said Infiniti also is working on improving its dealer communication system and parts packaging.
Lennon said Infiniti is emphasizing dealership training. The division is introducing online training for salespeople in April and gradually rolling out Internet training programs for other key personnel.
Infiniti also is going to toughen its salesperson certification program.
You may e-mail Donna Harris at [email protected]