Auto dealerships are using software to make service departments more competitive with repair shops and quick-lube shops.
The software is designed to save time for dealerships and consumers.
Reynolds and Reynolds Co. is marketing software called One-Step Service that it says can eliminate about 80 percent of the computer keystrokes for processing service orders.
One Step automatically finds repair specifications and labor prices. Think of the checkout at a fast-food restaurant, where cashiers don't have to type up burger orders from scratch, but rather press a few keys to ring up the entire meal.
"The idea is we greatly speed up the process for service advisers," says Craig Owen, technology product manager for Reynolds, of Dayton, Ohio.