Get this: A survey says used-car buyers feel they're treated like second-class citizens at new-car dealerships. And, they prefer buying vehicles from private individuals.
No, the survey wasn't done in Ohio; it was conducted by a market research firm in Hamburg, Germany.
It's hard to believe, but nearly 40 percent of the disgruntled used-car shoppers complained about being mistreated by unfriendly and arrogant sales personnel.
That feeling of shabby treatment must be one of the reasons franchised dealerships account for only one-third of the 7 million used-car transactions in Germany each year.
Another reason is that since 2002, used cars sold by German car dealers have had to carry a warranty. That prompted many dealers to stop selling cars more than 3 years old, according to Automobilwoche, the German-language sister publication of Automotive News.
Unfortunately, in Germany there is more demand for older cars than for the late-model vehicles sold at dealerships.
But at least they don't need to worry about too many cars damaged by Hurricane Katrina turning up in Germany.
In the United States last year, there were nearly 42.7 million used-vehicle transactions, according to ADESA Analytical Services.
Of those, 37 percent were sold off used-car lots at franchised new-car dealers. Another 35 percent were sold by independent used-car dealers. About 28 percent were deals among private individuals.
With those numbers, the survey might as well have been done in Ohio.
You may e-mail Edward Lapham at