John Rickards created an assembly-line-style service line for Bobby Rahal Honda in Mechanicsburg, Pa. He says the line saves customers time and the dealership money. He spoke with Special Correspondent Greg Migliore about the line's benefits.
What challenges did you face implementing the service line?
It's a culture change for a dealership. They (service technicians) soon recognized the benefits of it. So it was a culture change - that was our biggest obstacle.
How has this helped your dealership?
Now we take everybody in the same day. We can sell a lot more cars, and we know we can service them.
How quickly could this concept catch on?
I think every dealership in the next five to 10 years will have some sort of quick-service process.