Auto dealers rank BMW Financial Services first among vehicle lenders for its performance in providing loans and leases to retail customers, a recent study concludes.
J.D Power and Associates' annual Dealer Financing Satisfaction Study found that Volkswagen Credit finished first in floorplanning services.
Those two lenders also were the top finishers in those categories in the 2004 study.
Power surveyed 4,522 dealer principals this spring. Respondents rated 38 lenders on their finance rates and fees, the quality of their employees, and their application and approval processes.
Respondents also evaluated how quickly lenders provided information about loan and lease payoffs and vehicle titles.
The study, which was meant to evaluate lenders' performance since spring 2004, dealt with leases and loans to prime customers - those without credit problems.