In reference to "The twisted history of a used Lexus RX 300," (April 18), Carfax would like to clarify the terms and conditions of the Carfax Buyback Guarantee.
The article said that Carfax offers to buy back any vehicle for which the Carfax Vehicle History Report "does not identify problems such as odometer rollback or major collision damage."
The Carfax Buyback Guarantee does not cover odometer rollbacks. What it does cover are the title brands "exceeds mechanical limits" and "not actual miles" issued by a state department of motor vehicles.
In addition, a salvage, junk or rebuilt title issued by a state department of motor vehicles is included under the terms of the guarantee, not general "major collision damage" as implied by your article.
The guarantee covers most incidents in which a state department of motor vehicles issues a branded title that Carfax fails to include in the Carfax Vehicle History Report at the time the vehicle is purchased.
Our database contains information from all 50 states and the District of Columbia.