To the Editor:
After reading the article "GM moves up launch of mid-sized SUVs" (March 28), I can only shake my head and ask "Why?"
Why does a company want to do that to its customers?
I understand that GM wants to get the product to the market faster, but it doesn't understand all the trouble that comes from bringing out a vehicle that has not been put through extensive real-world testing.
As a service manager for a Chevrolet dealership, I hear complaints far too often from customers who buy first-year products. I feel that 50 percent of the problems of those new vehicles could be prevented if a little more time were spent testing them before they were shipped to the public.
I hate to think of how much time and money have been spent by the manufacturers on repurchasing vehicles because of defects that should not have happened. And recalls on brand-new vehicles also could be avoided.
If GM is serious about regaining market share, it must get back to the basics of building quality vehicles for our customers.
The last thing I want to hear from my customers is "You know, Chris, I hear Toyota doesn't have these problems."
Washington Township, Mich.