To the Editor:
It was announced recently that the Chrysler group is going to discontinue its 7-year/70,000-mile standard powertrain warranty but continue to offer its 3-year/36,000-mile standard bumper-to-bumper warranty ("Chrysler scraps 7-year warranty," May 16).
As a former zone manager and 30-year veteran of Chrysler Corp., I think it should leave well enough alone.
The warranty is an important feature in the sale of a new vehicle, and the fact that it is not specifically mentioned by a consumer at the time of purchase doesn't mean it isn't a factor in the buying decision.
Chrysler has been the leader in warranty protection going back to 1963 with the introduction of the 5-year/50,000-mile warranty.
It tells the potential buyer that our products are excellent, and therefore we can stand behind them for the period of the warranty.
If you think a warranty isn't important, look at Hyundai's sales.
A current Chrysler owner is not going to like the idea of buying a new Chrysler product and having less of a warranty on it than the one on the vehicle he or she is trading in. When most people buy a new vehicle, they expect the features of the old vehicle plus a few new items. The new warranty plan is a take-away, a big take-away.
I know business is pretty good for the Chrysler group right now, but it's not that good.
DAVID R. KRUMBOLTZ