Chet Huber: Every OnStar call is taped.
Is it any wonder that OnStar features real people in its commercials? With millions of calls each year, there is no shortage of material.
Chet Huber, president of the General Motors telematics unit, says OnStar tapes every call coming into its call centers. OnStar gets the callers' permission before using their assistance calls in commercials.
What happens to the thousands of other taped conversations?
They're kept for a short time. Then, says Huber, "They go to data heaven."