Keith Crain hit the nail on the head with his Dec. 6 column, "Get your car fixed at Circuit City?"
That is closer to the truth than he may have intended. Since a Cadillac dealership in my area apparently doesn't have the knowledge or know-how to fix electrical problems of two vehicles it sells, perhaps a visit to Circuit City couldn't hurt.
I have a friend who owns an Escalade and a family member with a Seville. Both vehicles are a couple of years old, and both have electrical problems. It was shocking to learn that both owners took their vehicles to the service departments of General Motors dealerships multiple times only to be told they cannot find the malfunctions and, therefore, cannot fix them.
Mercedes-Benz and Cadillac division have put loads of technology in their vehicles. However, if the electrical gremlins make your car alarm go off for no reason, it's embarrassing and frustrating. When your instrument panel goes crazy while you're driving, or your brakes are affected, it becomes a safety issue.