I would like to comment on two letters that appeared in your July 12 issue.
Factory surveys are a joke. Scores are easily manipulated by asking the consumer to turn in "perfect marks," as Tom Morton pointed out in his letter.
Factories want bragging rights and have determined that CSI scores are the holy grail.
The truth is, the CSI score for any dealership and/or nameplate is only as good or bad as the efforts of dealership personnel to influence the consumer.
Instead of improving service, dealers focus on getting the consumers to turn in flawless CSI reports.
Thus, any real problems or weaknesses in the dealership operations are masked and never improved upon.
My second point is in regard to the writer who misses his old diesel Rabbit.
My comment is: Let him follow a diesel vehicle on a two-lane mountain road with no passing lanes or turnouts for 300 miles.
He'll never buy another diesel. THEY STINK.
People who drive them should be condemned to ride behind other diesel vehicles. It's only fair.
Unfortunately, most of those diesel morons won't ride behind another diesel. They already know what their vehicle smells like from behind.