Nissan spokesman Kyle Bazemore says the recall is mainly a response to the Quest's poor showing in the 2004 J.D. Power and Associates Initial Quality Study. The April survey rated the Quest last among minivans in consumer perceptions of quality during the first 100 days of ownership.
The survey placed Nissan's Titan full-sized pickup and Armada full-sized SUV last in their segments. All three vehicles are built at Nissan's new plant in Canton, Miss.
"We are not happy with the (Power) scores," Bazemore says. "If a part has a high failure rate, we're doing whatever we can to fix it. We realize the importance of customer satisfaction."
About 3,500 units - all of the low-line S models - have the power window problem.
Bazemore says the reading lights will be modified on about 7,500 S and SL models. He did not have figures for other problems.
The company also has asked dealers to make the fixes on vehicles in inventory, Bazemore says.
In April, Nissan issued a recall on the SL and SE Quest models to check power sliding doors that might not latch properly and open unexpectedly.
Ray Vrscak, a partner at Michael Jordan Nissan, Durham, N.C., says the 2005 model line will include a lower-priced Quest. Vrscak, who is chairman of the Nissan Dealer Council, says the company plans to come out with a value package to produce more vehicles in the $26,000 to $27,000 range.
"The dealers are happy about that because that's where Chrysler and Honda are," Vrscak says.
Regarding quality problems, Vrscak says: "Most customers are understanding, but this is definitely straining their view of the Nissan brand. Hopefully we're getting that behind us."