LAS VEGAS - The Dec. 5 "Dateline NBC" report criticizing car-financing practices in dealerships clearly struck a nerve at the National Automobile Dealers Association convention here.
But most panelists at the J.D. Power and Associates International Automotive Roundtable said they had not changed procedures at their stores in the wake of the show.
John Bergstrom, CEO of Bergstrom Automotive in Neenah, Wis., said the show focused on atypical F&I practices: "Clearly, a few have shadowed the mass."
Fritz Hitchcock, chairman of Hitchcock Automotive Resources in City of Industry, Calif., said the show did not prompt him to change practices, "but I sure did give them a pretty good review."
Bert Boeckmann, owner of Galpin Motors Inc. in North Hills, Calif., and Dave Conant, president of Conant Auto Retail Group in Cerritos, Calif., said they required F&I staff to watch a tape of the segment.
"I think the good part is they didn't identify with it," Boeckmann said.
Conant said that his group has capped profits on F&I items to prevent abuses.
Roger Burdick, president of Burdick Automotive in Syracuse, N.Y., said he also has capped profits, adding that "our people felt good" about their practices after the report.