What's the point of splitting the franchises or remodeling the premises? How do you jump-start a failing dealership? What are the advantages of reducing staff turnover, and how do you do it? How does a fourth-generation dealership become a fourth-generation dealership?
Countless dealers have faced those challenges. For some, the pearl proved not worth the price. But for thousands of others, achieving those goals made their dealerships stronger, more profitable and longer-lived.
In this special section, 24 successful dealers talk about those challenges and how they met them. Leading off is a section about dealerships that rebuilt or remodeled to comply with factory programs. Then come sections on dealership makeovers (Page 34), employee loyalty (Page 42) and family-run dealerships (Page 52).