LOS ANGELES - Toyota Motor Sales U.S.A. is looking to expand its automotive service program to better compete with independent repair shops.
Toyota has begun a test program to build satellite service centers to add convenience and service capacity for existing dealerships, Bob Waltz told Tire Business, a sister publication to Automotive News. Waltz, vice president of dealer operations in Toyota's customer services division, said two dealers in the San Diego area opened centers, and another three dealers in Toyota's Southeast operations plan centers that could be operational by year end.
"They are basically automotive service centers primarily to work on Toyotas," Waltz said, though he added that the centers can repair other makes. The centers offer a variety of automotive repairs, including oil changes, brake jobs, factory warranty work and tire services. The centers will not sell vehicles.