Buyers of certified used vehicles are more likely to return to the selling dealership for routine maintenance and to buy another vehicle than are buyers of used vehicles that are not certified, a recent study concluded.
The J.D. Power and Associates 2003 Used Vehicle Sales and Certification Study found that 43 percent of those who bought certified used vehicles said they plan to return to the dealership where they bought their vehicle for routine maintenance, compared with 24 percent of buyers of other used vehicles.
Also, 36 percent of those who bought certified used vehicles said they would return to their selling dealership for their next vehicle purchase. Only 23 percent of those who bought used vehicles that were not certified said they would go back to their dealership.