Keith Crain should get the facts straight before he writes his column.
In "Just how important is quality?" (May 12), he fails to point out that the only reason the Hummer H2 received low quality marks in the J.D. Power survey is because of Power's loaded survey question, "excessive fuel consumption."
Crain should know that the Power survey ranks only the initial "happiness" of owners, not true mechanical quality.
He also does what the U.S. automotive press does best - bash the domestic automakers.
He fails to mention Mini's low marks (because it is BMW-owned, I'm sure) and that the Mini has low quality because of an ill-designed cupholder - hardly a "quality" issue; more of a design flaw.
Crain should check his facts before rushing at an opportunity to put in a bad word for General Motors.
I long for the day when driving a domestic vehicle in the United States is once again in vogue, and maybe Crain will notice that Toyota and Honda slipped in Power's "quality" survey.