DETROIT -- It isn't often that an IT disaster-recovery plan is put into action. But that doesn't mean time and money is wasted when creating a plan.
"It used to be that you would make some backup tapes, store them off-site and that was your plan," said Tom Raupp, global emergency-response coordinator at Delphi Corp. in Troy, Mich. (delphi.com). "Things are different now."
Raupp said companies have to plan for everything from terrorism threats and natural hazards to malicious damage and break-ins by hackers.
Delphi's plan focuses on keeping the business running despite a disaster, he said. The plan includes having crisis-management teams at all locations responsible for developing plans and testing them to make sure they work.
"It includes doing an inventory of all corporate assets to make sure you'll have all the necessary hardware and personnel to keep the business running," he said.
Cameron Hill, manager of crisis management and information protection at special security operations for the Chrysler group (daimlerchrysler.com), said his company's first line of defense is a local response team. The next step is dealing with the public and possibly involving local public-safety agencies. That's called the crisis threshold and begins to involve DaimlerChrysler's corporate crisis-management team.
The management team includes representatives from departments such as human resources, legal and communications. Since Sept. 11, the team includes people to handle business travel, sales and marketing, and parts and service.
It's important to test the plan.
Said Hill: "You don't want to be scrambling to try and find phone numbers on a Friday night." it
Crain's Detroit Business Staff Reporter Andrew Dietderich can be reached at