General Motors wants to make it easier for commercial fleet customers to have vehicles serviced at GM dealerships.
FleetTrac is a consolidated billing service that will allow customers to have pre-registered fleet vehicles serviced at any participating U.S. GM dealership. Customers will receive one consolidated electronic bill each month. The service will be started in about 60 days by GM Fleet and Commercial Operations.
David Hansen, general manager of the unit, said FleetTrac offers two benefits:
1. It will help customers monitor vehicle repair costs, and it will generate more parts and service business for GM and its dealers.
2. It will benefit commercial customers who use their cars for business and who have to pay for services not covered by warranty.
Hansen said all dealers can enroll, and GM's 600 core fleet and commercial dealers see the program as a way to increase service business.
"The commercial dealer council sees it as a win-win," Hansen said. "This gives partial answer to the question: 'How can I get more of the service component of the fleet business?' "
Hansen expects that about 3,000 GM dealers will sign up for the program by year end, including the 600 core commercial dealers. There is no enrollment cost for dealers.
Fleet customers enroll vehicles by vehicle identification numbers. Whenever nonwarranty work, such as an oil change or a brake job, is performed at any participating dealership, the vehicles will be recognized as being owned by a specific company that has a pre-authorized service plan.