BMW adds service plan
WOODCLIFF LAKE, N.J. - BMW of North America Inc. will provide its BMW Full Maintenance Protection Program at no extra cost for three years or 36,000 miles on all 2000 models. The 750iL will have the coverage for four years or 50,000 miles. The full-maintenance program includes all factory-recommended maintenance listed in the BMW Service and Warranty Information booklet, as well as wear-and-tear items such as brake linings and rotors, engine drive belts and wiper blades. BMW offered free scheduled maintenance on all 1997 models sold on or after Oct. 1, 1996.
AGOURA HILLS, Calif. - Service satisfaction has stalled or slipped since 1995, said J.D. Power and Associates, an Agoura Hills, Calif., consulting firm. This year, for example, 44 percent of customers reported that dealer service was excellent after one year of ownership, while last year 46 percent of customers said they received excellent service after owning their vehicles a year.
MORE EMISSIONS CHECKS
ATLANTA - The Georgia Department of Natural Resources Board is considering a plan to increase the frequency of mandatory car emissions inspections to once a year. The annual tests would apply to 2.5 million cars in the Atlanta area. Emissions tests have only been required every other year since 1995. The department is expected to vote on the plan this month.
TESTS FOR TECHS
WASHINGTON - The National Institute for Automotive Service Excellence has introduced the first in a series of tests certifying truck equipment technicians. The test, 'Truck Equipment Installation and Repair Specialist (E1),' will be offered Nov. 9. Other tests in the series will be introduced in May, including: 'Electrical/Electronic Systems Installation and Repair (E2)' and 'Auxiliary Power Systems Installation and Repair (E3).' The institute also added requirements for master technicians of medium and heavy trucks. Beginning next year, master technicians will need to be certified in preventive maintenance inspection. In 2001, they also will need to be certified in heating, ventilation and air conditioning systems. Currently, master technicians only need to be certified in gasoline or diesel engines, drivetrain, brakes, suspension steering and electrical/electronic systems.