Robert Campbell, a dealer consultant with WD&S Publishing in Metuchen, N.J., gave his workshop audience at the National Automobile Dealers Association convention the 'Top 10 Ways to Know Your Warranty Audit Isn't Going Well.' He swears these are true examples.
10. Your auditor's entire auto experience consists of being a service manager for several months.
9. Auditor complains he was late to the dealership because he is in the middle of a bitter divorce.
8. Service manager doesn't show up for work the day after the notification letter is received.
7. Parts manager quits the following day after the service manager.
6. Auditor tells warranty administrator he'll 'try to keep her out of jail.'
5. You are told that an employee whom you fired for stealing was the one who called the factory to tip them off to the alleged fraud.
4. Auditor explains that audit staff is having a contest, and he is only one big chargeback away from winning a trip to Cancun.
3. The words 'a violation of the sales and service agreement' come up 31 times, and it's only the end of Day One.
2. During the audit, the factory starts bringing in extra people to 'train' them.
1. Before announcing the results, the auditor reminds you the factory is willing to finance larger chargebacks.