INTERACTIVE SERVICE - Warrantech Corp., an extended-service contract provider based in Stamford, Conn., has developed software that lets dealers and agents enter and process service contracts on the Internet. The service is on vsconline.com. Dealers and agents access the site using an identity code and password.
Online transmissions are confirmed in writing the next day.
Ron Glime, president of Warrantech Automotive, says the online system eliminates phone time and is more accurate than phoning in claims.
APCO JOINS AUTOCONNECT - Automobile Protection Corp., an Atlanta-based provider of service contracts, has agreed to promote the AutoConnect Web site to dealers using its network of 160 sales representatives. AutoConnect, which is owned by Manheim Auctions and ADP Dealer Services Group, lists used-vehicle inventories on the Internet.
Automobile Protection Corp., known as APCO, also is offering dealers 'Service Advisor Plus by EasyCare' maintenance reminder software that lets dealers e-mail customers when their vehicles are due for maintenance.
ONLINE SERVICE REMINDERS - Stoneage Corp., an Internet buying service that matches consumers with dealers, has introduced an automated service reminder program that is free to consumers. The Southfield, Mich., company set up the system on oilchangereminder.com.
Consumers register on the site to get e-mails when their car is due for an oil change. Eventually, other scheduled maintenance reminders, recall information and rebate notices also will be available on the site. The service is similar to Microsoft CarPoint's 'Personal Pages,' which also help consumers keep track of maintenance schedules.
INTERNET CAR THERAPY - As the official Web site for the North American International Auto Show in Detroit, Microsoft CarPoint offers show previews, video coverage, editorial reviews, a show floor map - and a psychotherapist. Visitors to CarPoint can enter information about their car - such as color, make and model -and a psychotherapist will use it to evaluate their personalities.
Will Miller, who is providing the analysis says: 'Consumers have a strong psychological connection with their cars.'