Employee names and dealership departments are typed into a personal computer loaded with the virtual operator software.
The virtual operator recognizes the names stored in the computer.
As calls come in, the virtual operator asks for a department or an individual's name.
The virtual operator asks a caller to repeat a name it does not immediately recognize.
If the system fails to recognize a name after it is repeated, it transfers the caller to a human operator.
The virtual operator lets callers who say the word 'operator' speak to a human operator.