DETROIT - Robert Eaton set the stage for Chrysler Corp. adopting its own production system when he joined the company in 1993.
Dennis Pawley, Chrysler's executive vice president of manufacturing, recalled the new chairman shaking up the automaker's executive troops.
'He walked in, looked around our company and said, 'We're going to take you guys off-site for a while, because although you've got a great new product line coming, I don't think you know what you want to be when you grow up.' '
But Pawley said Chrysler's Toyotalike production system, known as the Chrysler Operating System, came about when he and others concluded Chrysler's new goals, vision and mission would be hollow unless they gave workers a process to follow.
'What was missing was the how-to to make all that happen,' said Pawley. 'I make no bones about this: The premier automobile company in the world today is, and has been for the last number of years, Toyota. What they have is the Toyota Production System.'