Many consumers still have a dim view of car dealers and car buying.
Forty-four percent of the respondents in a recent survey said going to a dealership is like going to the dentist.
Even worse for dealers, 41 percent of the respondents said dealers should be eliminated.
Commissioned by The Wall Street Journal, the survey reflects the views of 3,700 respondents who were asked about their most recent vehicle purchase: new or used.
According to the survey:
65 percent said dealers jack up prices so they can offer special deals
61 percent said no one pays full sticker price
59 percent disliked negotiating.
While the respondents expressed harsh opinions about dealers, 84 percent bought their vehicle from a dealer, and 90 percent purchased rather than leased.
More than half of the respondents, 55 percent, had bought vehicles between the 1991 and 1997 model years.
More than one-third of the respondents, 36 percent, owned a General Motors vehicle. Ford owners ranked second, followed by Chrysler, Toyota, Honda and Nissan.
The survey was taken last November and December. New-vehicle owners accounted for 54 percent of the respondents.