Changes in retailing aren't limited to sales. Service departments, once a solid source of profits, are now facing declines in warranty work. The Dealer Parts & Service Insight, which appears after Page 24, looks at how adroit dealers are profiting by offering customers conveniences such as longer hours - even staying open all night.
Send us a letter
Have an opinion about this story? Click here to submit a Letter to the Editor, and we may publish it in print.
Recommended for You