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Staying competitive with vehicle acquisition

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Ally All Ears Podcast | Staying competitive with vehicle acquisition

Steve Kaputsa, Senior Vice President of Remarketing Services at Ally discusses ways that dealers may consider sourcing used vehicles and how they can get creative with the inventory.

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Ally All Ears Podcast | What rising EV sales will mean for the F&I office long-term

Gabe Garroni, Senior Vice President of Insurance Sales for Ally, discusses ways sales and F&I can address customer concerns regarding EVs and promote services and products that protect electric vehicles at the dealership.

Breaking down silos between fixed ops and sales departments.

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Ally All Ears podcast episode | Breaking down silos between fixed ops and sales departments

In this episode we interview Nick Jackson, manager of dealer training for Ally, to discuss how dealers could form bridges across dealership departments by encouraging communication and teamwork.

ally all ears podcast episode 5: The next evolution in virtual F&I

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Ally All Ears Podcast Episode | The next evolution in virtual F&I

JT Hoffman, senior director of insurance sales for Ally Southeast Region, discusses the galvanizing force of the pandemic on the digital transformation of the finance and insurance process. He also has some tips for how dealers may continue evolving their F&I process to increase customer satisfaction in dealer profitability.

Building Customer Loyalty

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Ally All Ears Podcast | building customer loyalty during challenging times

Amy Sudik, senior director of marketing for Ally discuss methods of encouraging repeat business for sales and service offers, including ways dealers might employ targeted digital ads as part of their communications with customers.

Reduce friction in the purchase process

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Ally All Ears Podcast | reducing friction in the purchase process

Ally Financial Senior Account executive Kathryn McDonald and Robert Vackar, President and Chairman of the Board for the Bert Ogden Auto Group, discuss how dealers can improve the car buying experience both online and offline to meet and surpass customer expectations.

Ally All Ears Podcast | practices you may incorporate into your F&I department

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Ally All Ears Podcast | practices you may incorporate into your F&I department

Trae Townsend, Senior Training Specialist at Ally Financial, discusses strategies dealers can use to train their employees on navigating customers through vehicle purchasing and how leveraging F&I can help.

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Ally All Ears Podcast | used car bubble

Todd Sanders, Executive Director of Remarketing Services, at Ally Financial, to discuss how dealers can successfully navigate the used-car bubble amid ongoing pandemic conditions and continued supply chain and microchip shortages.

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All Ears Podcast | Using digital tools to keep car buyers engaged

How can dealerships effectively leverage digital tools to keep in touch with customers and improve customer satisfaction?

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All Ears Podcast | Boosting used-vehicle inventory with digital auction platforms

Steve Kapusta, senior vice president of remarketing services at Ally, discusses how COVID-19 accelerated the shift from in-person to digital auction platforms and how dealers can benefit by embracing this change.

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PODCAST: Educating consumers during the online buying experience

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PODCAST: Emerging areas of fraud risk and vulnerability

Ally's Senior Director of Fraud and Security Mike Carr discusses emerging areas of fraud, risk and vulnerability that dealers need to consider and mitigate as retailing and automotive becomes more digital.

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The ins and outs of F&I

Digital or direct from the person, training helps dealership staff learn the process—and stick to it.

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PODCAST: Reshaping the future of F&I

Ally's Vice President of Sales Gabe Garroni discusses how the pandemic has accelerated digital retailing and how remote F&I allows dealers to engage consumers in ways that continue to contribute to profitability, while also delivering the convenience and efficiency that only digital can.

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Providing "wow" customer service

Ultimately, dealers say, great customer service comes down to the personal touch—whether it’s in person or remote.

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More tips & tools to Do It Right »

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Fixing their car without denting their budget