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Ally All Ears Podcast - season 3, episode 9

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Ally All Ears Podcast | AI and its impact on auto retail

In this episode, Sathish Muthukrishnan, Chief Information, Data and Digital Officer at Ally Financial, discusses the impact of AI in the financial services sector, Ally’s approach to AI and how the company is thinking about using AI to support its auto business.

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Ally All Ears Podcast | Protecting your dealership and inventory against weather-related events

In this episode, host Emma Hancock and David Holland, senior vice president of insurance, P&C, at Ally Financial, discuss how weather-related events and changing inventory values are impacting dealerships, emphasizing the need for regular insurance policy reviews and the emergence of new insurance products and monitoring technologies to mitigate risks.

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Ally All Ears Podcast | EVs & the service department of the future

Allan Brace, operations product manager from Ally Financial, discusses the impact of electric vehicles (EVs) on dealership service departments.

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Ally All Ears Podcast | Protecting your dealerships against cyber-attacks

In this episode of the All Ears podcast, Emma Hancock and guest Donna Hart, Executive Director and Chief Information Security Officer at Ally Financial, discuss the pressing issue of cybersecurity in the auto industry.

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Ally All Ears Podcast | Tips for maintaining sales and F&I momentum in a higher-interest rate environment

Matt Siman, area growth leader at Ally Financial, discusses ways dealerships can increase F&I product penetration and maintain F&I margins even as the affordability squeeze gets tighter

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Ally All Ears Podcast | The used-car bubble is bursting. What’s next?

Josh Callahan, Senior Director, remarketing services at Ally Financial, talks ways to help dealers source used vehicles more efficiently and maintain their used car margins.

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Ally All Ears Podcast | Building a culture of inclusion at your dealership

Erikka Tiffani Wells, general sales manager at Walser Polar Chevrolet in White Bear Lake, Minnesota discusses ways to ensure dealers are building and fostering a work environment that is inclusive for both staff and shoppers.

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All Ears podcast | Does your dealership have a talent management strategy?

Dealership turnover reached a 10-year low last year, according to NADA – but as inventory shortages ease, the turnover rate is expected to rise. What can dealerships do to engage and retain key top talent and high performers?

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Ally All Ears Podcast | Tips to refresh your F&I practices in 2023

Ellie Harris, senior director of sales at Ally Financial, shares tips that can help dealerships evolve their F&I practices and exceed changing customer expectations.

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Ally All Ears Podcast | What rising EV sales will mean for the F&I office long-term

Gabe Garroni, Senior Vice President of Insurance Sales for Ally, discusses ways sales and F&I can address customer concerns regarding EVs and promote services and products that protect electric vehicles at the dealership.

Breaking down silos between fixed ops and sales departments.

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Ally All Ears podcast episode | Breaking down silos between fixed ops and sales departments

In this episode we interview Nick Jackson, manager of dealer training for Ally, to discuss how dealers could form bridges across dealership departments by encouraging communication and teamwork.

ally all ears podcast episode 5: The next evolution in virtual F&I

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Ally All Ears Podcast Episode | The next evolution in virtual F&I

JT Hoffman, senior director of insurance sales for Ally Southeast Region, discusses the galvanizing force of the pandemic on the digital transformation of the finance and insurance process. He also has some tips for how dealers may continue evolving their F&I process to increase customer satisfaction in dealer profitability.

Building Customer Loyalty

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Ally All Ears Podcast | building customer loyalty during challenging times

Amy Sudik, senior director of marketing for Ally discuss methods of encouraging repeat business for sales and service offers, including ways dealers might employ targeted digital ads as part of their communications with customers.

Reduce friction in the purchase process

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Ally All Ears Podcast | reducing friction in the purchase process

Ally Financial Senior Account executive Kathryn McDonald and Robert Vackar, President and Chairman of the Board for the Bert Ogden Auto Group, discuss how dealers can improve the car buying experience both online and offline to meet and surpass customer expectations.

Ally All Ears Podcast | practices you may incorporate into your F&I department

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Ally All Ears Podcast | practices you may incorporate into your F&I department

Trae Townsend, Senior Training Specialist at Ally Financial, discusses strategies dealers can use to train their employees on navigating customers through vehicle purchasing and how leveraging F&I can help.

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Ally All Ears Podcast | used car bubble

Todd Sanders, Executive Director of Remarketing Services, at Ally Financial, to discuss how dealers can successfully navigate the used-car bubble amid ongoing pandemic conditions and continued supply chain and microchip shortages.

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All Ears Podcast | Using digital tools to keep car buyers engaged

How can dealerships effectively leverage digital tools to keep in touch with customers and improve customer satisfaction?

Staying competitive with vehicle acquisition

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Ally All Ears Podcast | Staying competitive with vehicle acquisition

Steve Kaputsa, Senior Vice President of Remarketing Services at Ally discusses ways that dealers may consider sourcing used vehicles and how they can get creative with the inventory.

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All Ears Podcast | Boosting used-vehicle inventory with digital auction platforms

Steve Kapusta, senior vice president of remarketing services at Ally, discusses how COVID-19 accelerated the shift from in-person to digital auction platforms and how dealers can benefit by embracing this change.

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PODCAST: Educating consumers during the online buying experience

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PODCAST: Emerging areas of fraud risk and vulnerability

Ally's Senior Director of Fraud and Security Mike Carr discusses emerging areas of fraud, risk and vulnerability that dealers need to consider and mitigate as retailing and automotive becomes more digital.

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The ins and outs of F&I

Digital or direct from the person, training helps dealership staff learn the process—and stick to it.

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PODCAST: Reshaping the future of F&I

Ally's Vice President of Sales Gabe Garroni discusses how the pandemic has accelerated digital retailing and how remote F&I allows dealers to engage consumers in ways that continue to contribute to profitability, while also delivering the convenience and efficiency that only digital can.

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Providing "wow" customer service

Ultimately, dealers say, great customer service comes down to the personal touch—whether it’s in person or remote.

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More tips & tools to Do It Right »

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Fixing their car without denting their budget