FINANCE AND INSURANCE

Risk management firm Point Predictive said it sees thousands of synthetic identity scenarios every month.

Terry O'Laughlin, document solutions compliance director at Reynolds and Reynolds, told the Ethical F&I Managers Conference in Denver that a consumer complaint to a dealer is "radioactive."

As part of a $27.2 million settlement with the state attorney general, dealerships must provide and sign the forms on any new CAC loans including a service contract.

If a dealership can guard the information, use it in customer-approved ways and communicate, dealers will have taken major strides toward building stronger relationships and customer trust.