Low dealership inventory could mean the end of stair-steps, NADA chairman says

Robert Brooks, senior fixed operations product manager at Ally Financial, discusses metrics dealers can use to gauge performance of their fixed ops department, how to retain technicians and how service departments can prepare for an uptick in EV adoption.

The transportation industry is at the helm of a seismic shift toward global decarbonization. Electrification, connected cars, automation, ride sharing and machine learning are paving the way to a future mobility scenario where vehicles will integrate seamlessly to deliver on climate-driven sustainability priorities and customer performance and personalization demands. Transportation industry leaders are crucial to the success of the clean energy revolution. Each player within the industry must leverage their specialized expertise and come together to build smart, sustainable vehicles that consumers want to drive and ride in. 

Angelica Jeffreys, vice president, enterprise alliance partners, automotive at Equifax, discusses digital retailing innovation she’s seeing, how credit-based tools can improve the customer experience and how the company can support the industry beyond just providing credit data.

Kevin Filan, vice president of marketing for Cox Automotive Retail Solutions, examines how the automotive marketplace is evolving, the current purchase paths consumers are taking and how dealers can remain competitive across the different paths.