Subaru regroups as unfilled orders soar

This past year has been a record setter for dealers, who have achieved average profit levels 82 percent higher than the previous six-year average, regardless of franchise or location. As a byproduct of this profitability, many dealers are expanding their operations, or have plans to. If you’re embarking on expansion, it’s critical to implement efficient, scalable systems and processes that can handle increased inputs to hit your goals. Sticking to the same old paper processes and inefficient workflow limits productivity, wastes time and stifles growth. Let’s review a few areas where inefficient processes may be lurking.

Robert Brooks, senior fixed operations product manager at Ally Financial, discusses metrics dealers can use to gauge performance of their fixed ops department, how to retain technicians and how service departments can prepare for an uptick in EV adoption.

The transportation industry is at the helm of a seismic shift toward global decarbonization. Electrification, connected cars, automation, ride sharing and machine learning are paving the way to a future mobility scenario where vehicles will integrate seamlessly to deliver on climate-driven sustainability priorities and customer performance and personalization demands. Transportation industry leaders are crucial to the success of the clean energy revolution. Each player within the industry must leverage their specialized expertise and come together to build smart, sustainable vehicles that consumers want to drive and ride in. 

Angelica Jeffreys, vice president, enterprise alliance partners, automotive at Equifax, discusses digital retailing innovation she’s seeing, how credit-based tools can improve the customer experience and how the company can support the industry beyond just providing credit data.