Vehicle advancements can trigger more calls for roadside help, AAA saysThu, 21, Jul 2016
Technological and design advancements in vehicles haven’t reduced the need for drivers to seek roadside assistance and there is new evidence that they actually may be contributing to more calls for help.
With instant messaging, a more productive shopMon, 04, Jul 2016
Using an instant-messaging system helped to tidy up Lassen Auto Group's service department. It resulted in a more professional presentation to customers, improved customer satisfaction and higher service and parts revenues.
Honda store finds recipe for successMon, 04, Jul 2016
Howdy Honda, of Austin, Texas, awards loyalty points to customers who submit recipes for cookbooks, as a way of boosting service business.
Lincoln aims to build on satisfaction gainsMon, 04, Jul 2016
Lincoln, amid gains in sales and owner-satisfaction scores, is making its “largest investment” yet in customer service. Starting with the 2017 model year, Ford Motor Co.'s luxury brand will provide free pickup and delivery of service vehicles to new owners.