Tesla steps up auto service as Model 3 debut nearsJuly 11
Tesla said it is expanding its auto service centers and adding 350 mobile service vans as it gears up to support its Model 3 sedan.
My nightmare: A dystopian future for auto retailingJuly 10
I dreamed of a landscape pockmarked with empty collision shops -- all on account of buyers flocking to safer cars with collision-avoidance technology.
Tesla expands mobile technicians for Model 3July 1
Tesla is relying on its mobile program to fill the gaps of a slow-growing service center network.
Techs, racing masters team for engine contestJuly 3
An engine-building contest brings Rick Hendrick's racing crews and dealership technicians together.
Dealership builds loyalty with rebatesJuly 3
Emich Volkswagen gives its customers 10 percent back on their annual service purchases, up to $100 per person, good for future spending at the dealership.
Practices of retired Lexus service chief endure among his disciplesJune 19
Though Dick Chitty retired from Toyota more than a decade ago, his parts and service principles still ring true at Lexus stores today. One of his disciples is Dave VandeLinde, who is putting his own stamp on service operations at Kuni Lexus in Oregon.
Fixed in timeJune 19
A 1948 photo pictures the "special testing department" at Ferman Chevrolet in Tampa, Fla.
Don't be afraid to seek higher factory repayment for warranty partsJune 19
Many dealers know they can periodically apply to the factory for a service labor rate increase. Far fewer seem aware that most states' franchise laws also allow a retail parts markup.
Fixed ops, by the numbersJune 19
The National Automobile Dealers Association's latest statistical profile of auto retail finances reports.
Meineke takes on automakers with new connectivity deviceJune 19
Today, companies such as Ford Motor Co. and Meineke Car Care Centers Inc. are harnessing the OBD-II port for diagnostic connectivity in new ways.
Student auto tech contest emphasizes electronics, not 'bull work'June 19
The New York Auto Show included a contest sponsored by local dealers that challenged students from area vocational schools who want to be service techs to identify "bugs" placed in cars. The twist? The bugs have become high-tech viruses instead of, say, closing off a fuel line with a clothespin.