Service

GM eases rules on techs' work reports

12:01 am U.S. ET | Sept. 1, 2014
General Motors has retreated from a controversial policy that required dealership service technicians to essentially punch a time clock for every repair order....
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Perks program lifts struggling store's satisfaction scores, sales

12:01 am U.S. ET | Sept. 1, 2014
Land Rover San Diego is rewarding big spenders with a perks program that offers Padres baseball tickets, dry cleaning runs, preferential service times and other goodies....
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Ford's Quick Lane brand buys naming rights to Detroit bowl game

10:23 am U.S. ET | Aug. 26, 2014
Ford's Quick Lane brand of dealership auto service centers will be sponsoring Detroit's new college football bowl game in December at Ford Field. Members of the Ford family also own the NLF's Detroit Lions, organizers of the bowl. Financial terms of the multiyear title sponsorship were not disclosed....
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JAMIE LaREAU

Dealers are missing an opportunity by not changing that tire

3:41 pm U.S. ET | Aug. 26, 2014
A recent survey reported that 52 percent of American teens ages 15 to 17 do not know how to change a tire. This is where savvy car dealers have an opportunity to do community outreach and get consumers in their doors for new or repeat business....
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Auto-shop class is a win-win for high school grads, dealerships that need mechanics

8:16 am U.S. ET | Aug. 25, 2014
Two years out of high school, Evan Fischbach is earning $40,000 a year. His secret: shop class. Fischbach, 19, has known he wanted to work on cars ever since he took an automotive class in his junior year of high school in Saline, Mich. His college-educated parents wondered if he was aiming too low....
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JAMES B. TREECE

Searching far and wide for service techs

9:30 am U.S. ET | Aug. 20, 2014
How far is your dealership willing to go to get well-qualified service technicians? GM dealers in the Mideast went all the way to the Philippines....
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GM issues 5 more recalls covering 269,000 vehicles

3:27 pm U.S. ET | Aug. 8, 2014
General Motors issued five recalls covering about 269,000 U.S. vehicles, from 2013 Cadillac ATS sedans for a seat belt glitch to older-model Saturn Vue crossovers for a problem with the key coming out when the ignition is not turned off....
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Ford recalls about 3,000 vehicles in North America

11:55 am U.S. ET | Aug. 8, 2014
Ford is recalling about 3,000 cargo vans and luxury SUVs in North America in three separate moves to address potential brake hose, sliding door and windshield glitches....
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VW expands Chrysler-built minivan recall over ignition switches

9:21 am U.S. ET | Aug. 8, 2014
Volkswagen is more than doubling a three-year-old recall of its Chrysler-built Routan minivans that have ignition switches that can be knocked into the accessory position and shut off the engine, according to documents filed with U.S. safety regulators....
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Ford counts on free brake pads to boost service visits

12:01 am U.S. ET | Aug. 4, 2014
Ford Motor Co. dealers today are launching a program that offers lifetime replacement of brake pads for Ford, Lincoln and Mercury vehicles....
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2015 F-150 repair parts will be sold to all body shops

12:01 am U.S. ET | Aug. 4, 2014
Ford Motor Co. says it will sell body repair parts for the 2015 F-150 to all body shops, even ones that have not been certified to fix the aluminum-bodied pickup....
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Hyundai will pay dealers who get shops to buy genuine parts

12:01 am U.S. ET | Aug. 4, 2014
To win sales away from the aftermarket, Hyundai has started an incentive program for U.S. dealers who sell certain Hyundai replacement parts to body shops....
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Call center keeps the service bays packed

12:01 am U.S. ET | Aug. 4, 2014
Dealer Jeff Proctor endured a year of anger from service advisers after he gave their job of scheduling service work to a newly created call center. Suffering their wrath proved worthwhile, Proctor says, because now his service bays are largely booked and his service revenue keeps rising....
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GM's recall website gives incorrect information, U.S. says

12:01 am U.S. ET | Aug. 2, 2014
GM's website set up to give consumers quick information on recalled cars has been providing inaccurate information, the U.S. Transportation Department said. When consumers entered a vehicle identification number to determine whether their car or light truck was subject to recall, some were erroneously told no, NHTSA said....
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Hyundai recalls 883,000 Sonata sedans to repair transmission-shift cable

8:06 am U.S. ET | July 30, 2014
Hyundai is recalling about 883,000 Sonata sedans in the United States and Puerto Rico because a potentially defective transmission-shift cable could increase the risk of a crash. It is also recalling 5,650 Sonatas from the 2015 model year in the United States and Puerto Rico because one or both front-brake calipers may crack, making the brakes less effective and raising the risk of a crash, NHTSA documents show....
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Honda pushes dealers for buyers' signatures on airbag liability

12:01 am U.S. ET | July 28, 2014
"I understand that if this used car I'm buying is in a crash, the airbag could kill me." That's the gist of a document that American Honda Motor Co. wants its dealers to require buyers of certain 2001-11 used Honda and Acura vehicles to sign....
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Audi cuts spare-part prices in China amid anti-monopoly probe

9:58 am U.S. ET | July 27, 2014
Volkswagen AG's luxury Audi brand plans to cut spare-part prices in China as global automakers rush to change their pricing strategies after Chinese anti-monopoly regulators began probing the auto industry....
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OnStar change targets service visits

12:01 am U.S. ET | July 27, 2014
Starting with its 2015 models, GM will offer buyers free monthly vehicle-diagnostic reports through OnStar, and allow those customers to sign up to receive maintenance notifications from their dealerships....
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AutoNation: Recalls crimp service

12:01 am U.S. ET | July 26, 2014
The record recalls this year are creating capacity bottlenecks in the service shops of the country's largest new-vehicle dealership group....
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Honda asks dealers to add service

12:01 am U.S. ET | July 21, 2014
Griffith Motors is one of hundreds of Honda and Acura dealers that American Honda is asking to add service bays, hours or both by 2018 to accommodate the automaker's forecast of rising sales....
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BEST PRACTICES

Courting consumers, moving 'smelly tires'

12:01 am U.S. ET | July 14, 2014
For customers and employees alike, the change in culture over the past few years at Bozard Ford-Lincoln in St. Augustine, Fla., has been like a breath of fresh air....
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Auto repair conference to focus on next F-150

12:01 am U.S. ET | July 14, 2014
Starting at the end of this month, the 2015 aluminum-bodied Ford F-150 pickup will take center stage at the nation's biggest annual collision repair industry gathering in Detroit....
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New GM ignition parts arriving; just don't worry about what the box says

12:01 am U.S. ET | July 7, 2014
General Motors told its 4,300 dealerships late last month that the parts to replace faulty ignition switches on nearly 3 million recalled small cars are finally flowing in "unprecedented volume."...
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Subaru struggles to satisfy customers

12:01 am U.S. ET | July 7, 2014
Subaru, flush with record profits and poised for a sixth straight year of record U.S. sales, may be a little too hot for the liking of Yasuyuki Yoshinaga. Getting dealers to invest in new service facilities is his top priority....
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How Calif. store battles service drive bottlenecks

12:01 am U.S. ET | July 7, 2014
Bottlenecks in the service drive are the bugbear of every car dealership. But Loren Campbell, general manager of Redlands Auto Plaza 60 miles east of downtown Los Angeles, believes he has a fix....
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Defying Dad, by building on his legacy

Defying Dad, by building on his legacy

At Courtesy Auto Group in Illinois, Ray and Rik Fregia are seeing sales boom after million-dollar overhauls at their three stores. Mon., September 15
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