Service

Lexus, Subaru score highest consumer reviews on DealerRater

5:31 pm U.S. ET | April 14, 2015

Lexus and Subaru dealerships posted the highest average consumer ratings among luxury and mass-market brands on review site DealerRater over the past 12 months. The site examined star ratings earned by franchised dealerships of all brands in the 12 months ending March 31, 2015, to come up with the Consumer Rating Index....
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Ford says aluminum repair smooth so far

12:01 am U.S. ET | April 6, 2015

It's early, but Ford says it's so far so good on repairing damaged 2015 F-150 pickups with aluminum bodies. Ford has not heard of any dealers or independent body shops having problems obtaining parts, installing parts or dealing with insurance companies about the time it takes to repair the new pickup, said Ford spokeswoman Elizabeth Weigandt....
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Oil boom slows; techs return

12:01 am U.S. ET | April 6, 2015

Oil drillers are cutting production in response to lower crude prices, meaning fewer oil jobs. Some dealers in oil-laden states such as Texas, Oklahoma, Alaska, North Dakota and California say some of the service technicians who had fled for the rich-paying oil-industry jobs a few years ago are trickling back....
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RICHARD TRUETT

The new sticker shock: High costs to fix high-tech

12:01 am U.S. ET | April 6, 2015

We all know about showroom sticker shock. But here's another side of the affordability problem: the hefty repair costs for minor accidents. At least two factors are driving up the cost to fix vehicles: safety electronics and the way cars are built today....
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Federal-Mogul to launch national tech training program

10:08 am U.S. ET | April 3, 2015

Federal-Mogul, the powertrain and aftermarket parts supplier controlled by billionaire investor Carl Icahn, is launching a national automotive technician training program....
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RICHARD TRUETT

BLOG: Why Jeep should have its own performance division

11:30 am U.S. ET | March 31, 2015

Is there an American brand that could set up a division for high-performance and factory-made, very limited-production custom vehicles and charge enough to make it profitable?...
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AutoNation, analytics company Zubie join to monitor cars' service needs

3:38 pm U.S. ET | March 27, 2015

Some AutoNation dealerships' service advisers will know which vehicles need fixing before they even talk to the driver, thanks to a new partnership with vehicle analytics company Zubie....
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RICHARD TRUETT

BLOG: The latest tech is great -- until you have to replace it

12:01 am U.S. ET | March 24, 2015

There is a downside to rapidly advancing automotive technology: Break something, and you'll pay an eye-popping amount to get it fixed....
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Malibus are recalled for faulty sunroof controls

1:51 pm U.S. ET | March 24, 2015

General Motors is recalling 87,063 Chevrolet Malibu sedans in the US for sunroof control issues. The automaker is calling back 2013-15 models because the power-operated roof panel can close inadvertently, GM said in an emailed statement....
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2016 Jaguar F-Type to come with longer warranty, free maintenance

8:00 am U.S. ET | March 23, 2015

Jaguar, aiming to keep the sales momentum going with its F-Type two-seat sports cars, will offer free maintenance and additional standard features on 2016 models....
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GM stays strong in dealership-service satisfaction; Jaguar jumps to No. 1 in luxury

1:00 pm U.S. ET | March 18, 2015

General Motors again dominated the top rankings in customer satisfaction at dealership service departments, claiming three of the five highest-scored mainstream brands in a benchmark study released today by JD Power and Associates....
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As GM trims warranties, will buyers even notice?

12:01 am U.S. ET | March 16, 2015

One dealer said "it really didn't work." An analyst called it a useful enticement to draw consumers to Chevrolet and GMC. Those were just some of the responses to General Motors' decision to scale back its generous powertrain warranties....
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Asbury plans to hire 200-400 technicians

11:04 am U.S. ET | March 16, 2015

Asbury Automotive Group says it will hire between 200 and 400 technicians during the next one to two years in a bid to meet potential growth opportunities in its parts-and-service business....
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Hyundai Genesis recalled over possible incorrect gear position display

1:54 pm U.S. ET | March 11, 2015

Hyundai is recalling about 24,400 2015 Genesis luxury sedans for a water leak issue that could lead to shifter display problems in the car....
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Lithia refocuses on customer-pay work

12:01 am U.S. ET | March 9, 2015

A surge of warranty business largely accounted for Lithia Motors Inc.'s gain in service and parts revenue last year. That's prompting the group to urge store managers to emphasize winning more customer-pay work....
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FCA will loosen tech restrictions

12:01 am U.S. ET | March 9, 2015

Fiat Chrysler will loosen restrictions on about half of its U.S. dealerships so specialists in their service departments, such as diesel mechanics, can work more efficiently. The rules will allow dealers to assign higher-level warranty work to technicians with lower certifications if the higher work is monitored by a tech with the proper training....
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High-rise parts bins ease space crunch

12:01 am U.S. ET | March 2, 2015

Electronic parts storage machines that allow small parts to be stacked vertically and retrieved automatically at the touch of a button or scan of a bar code are gaining acceptance at some dealerships, where square footage is at a premium....
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Service outsources small stuff

12:01 am U.S. ET | March 2, 2015

As dealers everywhere press their service departments to improve customer-satisfaction results, some Florida stores are outsourcing their more troublesome tasks, such as detailing, porter work and lot maintenance....
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Porsche dealers eager to upgrade

12:01 am U.S. ET | Feb. 23, 2015

About 150 of the 189 U.S. Porsche dealerships are renovating or expanding as the brand's sales have soared. Porsche Cars North America wants additional showroom and service space from dealers to accommodate the growing number of nameplates in its lineup and the additional vehicles on the road....
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M-B launches no-appointment quick service

12:01 am U.S. ET | Feb. 2, 2015

Mercedes-Benz is rolling out quick service for basic maintenance that can be completed in as little as 30 minutes. No appointment is needed. The program, Premier Express, was piloted last year and will go nationwide in the first quarter....
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Repairs: Dealerships satisfy, study says, but independents lead

12:01 am U.S. ET | Feb. 2, 2015

The service departments of dealerships lagged independent repair shops in a Consumer Reports satisfaction study, but there's good news hidden in the survey. Respondents also reported being very satisfied overall with their repairs at dealerships, but they also dislike the high cost of parts at dealerships....
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Sales staff certification gets a new twist

12:01 am U.S. ET | Jan. 26, 2015

FCA US wants better performing dealerships with lower sales staff turnover and top-notch experts who reach out to potential customers....
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GM seeks speedy customer feedback

12:01 am U.S. ET | Jan. 26, 2015

General Motors has launched a customer-satisfaction survey that combines a short-form questionnaire with a space for shopper comments....
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SERVICE MASTERS

Dealerships boost fixed-ops spending to fend off rivals, retain customers

2:00 pm U.S. ET | Jan. 24, 2015

Many dealerships are investing heavily in fixed operations. They are adding service bays, longer hours, dedicated express lanes and technology to boost efficiency. Dealers say the investments are justified by strong profits, a big pool of potential customers who defected to independent shops and national service chains, and opportunities to boost customer satisfaction....
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Shops use standard inspections to help boost repair orders

2:00 pm U.S. ET | Jan. 24, 2015

Over the past four years at Dublin Toyota in Dublin, Calif., the service department has increased its average customer-pay repair order by $105. Not through high-pressure selling or pushing unnecessary repairs onto customers, says Larry Tate, fixed operations director for the San Francisco Bay Area store, but through a better system of inspecting and tracking vehicles in for service....
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Seattle VW dealer mixes metrics and fun

Seattle VW dealer mixes metrics and fun

Matthew Welch may own Auburn Volkswagen, but the title he cherishes is “chief relationship officer.' Mon., April 13
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