Service

Startups see opportunities flowing from data port

12:01 am U.S. ET | Oct. 20, 2014
Some startups, impatient with automakers' progress and promising to bring older vehicles into the data-driven age, are racing to market with hardware and apps that tap into the OBD-II diagnostic port built into all new U.S. light vehicles' dashboards beginning in 1996....
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Chrysler recalls more than 900,000 vehicles for fire risk

7:59 am U.S. ET | Oct. 16, 2014
Chrysler Group is recalling more than 900,000 vehicles worldwide for potential safety problems that could cause fires. One recall covers some 470,000 cars and SUVs from model years 2011-14 and equipped with a 3.6-liter engine and 160 amp alternator, which may fail, possibly causing a stall or fire. A second recall covers 437,000 Jeep Wranglers -- water in the exterior heated power mirror electrical connector could cause an electrical short....
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While you wait for service, make yourself at home

12:01 am U.S. ET | Oct. 13, 2014
Large, elaborate and packed with people -- that's what dealerships' service department waiting rooms are becoming, said Forrest McConnell, chairman of the National Automobile Dealers Association, last week....
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BEST PRACTICES

Maine store's free tires bring customers back

12:01 am U.S. ET | Oct. 6, 2014
Stanley Subaru gives its new-vehicle buyers a benefit it calls "Tires for Life."...
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GM halts 2015 Chevy Colorado, GMC Canyon deliveries to fix airbag flaw

10:19 am U.S. ET | Oct. 3, 2014
GM instructed dealers to halt deliveries of the new 2015 Chevrolet Colorado and GMC Canyon pickups because of a pending safety recall to fix an airbag defect, just two weeks after shipments began for the high-profile launch....
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GM to recall 117,651 vehicles for chassis-control flaw

2:18 pm U.S. ET | Oct. 2, 2014
GM is recalling 117,651 2013-14 model-year trucks, crossovers and sedans across all four of its North America brands to fix a potentially faulty chassis-control system that could fail and increase the risk of a crash. A stop-delivery notice sent to dealers on Wednesday says GM has notified federal regulators of an “upcoming safety recall” to replace “contaminated” chassis control modules....
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JAMIE LaREAU

How to drive dealers back to Washington, D.C.?

2:03 pm U.S. ET | Sept. 26, 2014
Martens Volvo-Volkswagen were the first car dealerships in Washington, D.C. – and the last....
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AutoNation partners with Hennessey on performance upgrades

4:13 pm U.S. ET | Sept. 24, 2014
AutoNation, in a move to cater to the tuner crowd, began providing customers with performance upgrades at its 27 Chevrolet dealerships this month through a new partnership with aftermarket tuning house Hennessey Performance....
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GM eases rules on techs' work reports

12:01 am U.S. ET | Sept. 1, 2014
General Motors has retreated from a controversial policy that required dealership service technicians to essentially punch a time clock for every repair order....
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Perks program lifts struggling store's satisfaction scores, sales

12:01 am U.S. ET | Sept. 1, 2014
Land Rover San Diego is rewarding big spenders with a perks program that offers Padres baseball tickets, dry cleaning runs, preferential service times and other goodies....
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Ford's Quick Lane brand buys naming rights to Detroit bowl game

10:23 am U.S. ET | Aug. 26, 2014
Ford's Quick Lane brand of dealership auto service centers will be sponsoring Detroit's new college football bowl game in December at Ford Field. Members of the Ford family also own the NLF's Detroit Lions, organizers of the bowl. Financial terms of the multiyear title sponsorship were not disclosed....
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JAMIE LaREAU

Dealers are missing an opportunity by not changing that tire

3:41 pm U.S. ET | Aug. 26, 2014
A recent survey reported that 52 percent of American teens ages 15 to 17 do not know how to change a tire. This is where savvy car dealers have an opportunity to do community outreach and get consumers in their doors for new or repeat business....
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Auto-shop class is a win-win for high school grads, dealerships that need mechanics

8:16 am U.S. ET | Aug. 25, 2014
Two years out of high school, Evan Fischbach is earning $40,000 a year. His secret: shop class. Fischbach, 19, has known he wanted to work on cars ever since he took an automotive class in his junior year of high school in Saline, Mich. His college-educated parents wondered if he was aiming too low....
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JAMES B. TREECE

Searching far and wide for service techs

9:30 am U.S. ET | Aug. 20, 2014
How far is your dealership willing to go to get well-qualified service technicians? GM dealers in the Mideast went all the way to the Philippines....
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GM issues 5 more recalls covering 269,000 vehicles

3:27 pm U.S. ET | Aug. 8, 2014
General Motors issued five recalls covering about 269,000 U.S. vehicles, from 2013 Cadillac ATS sedans for a seat belt glitch to older-model Saturn Vue crossovers for a problem with the key coming out when the ignition is not turned off....
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Ford recalls about 3,000 vehicles in North America

11:55 am U.S. ET | Aug. 8, 2014
Ford is recalling about 3,000 cargo vans and luxury SUVs in North America in three separate moves to address potential brake hose, sliding door and windshield glitches....
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VW expands Chrysler-built minivan recall over ignition switches

9:21 am U.S. ET | Aug. 8, 2014
Volkswagen is more than doubling a three-year-old recall of its Chrysler-built Routan minivans that have ignition switches that can be knocked into the accessory position and shut off the engine, according to documents filed with U.S. safety regulators....
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Ford counts on free brake pads to boost service visits

12:01 am U.S. ET | Aug. 4, 2014
Ford Motor Co. dealers today are launching a program that offers lifetime replacement of brake pads for Ford, Lincoln and Mercury vehicles....
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2015 F-150 repair parts will be sold to all body shops

12:01 am U.S. ET | Aug. 4, 2014
Ford Motor Co. says it will sell body repair parts for the 2015 F-150 to all body shops, even ones that have not been certified to fix the aluminum-bodied pickup....
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Hyundai will pay dealers who get shops to buy genuine parts

12:01 am U.S. ET | Aug. 4, 2014
To win sales away from the aftermarket, Hyundai has started an incentive program for U.S. dealers who sell certain Hyundai replacement parts to body shops....
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Call center keeps the service bays packed

12:01 am U.S. ET | Aug. 4, 2014
Dealer Jeff Proctor endured a year of anger from service advisers after he gave their job of scheduling service work to a newly created call center. Suffering their wrath proved worthwhile, Proctor says, because now his service bays are largely booked and his service revenue keeps rising....
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GM's recall website gives incorrect information, U.S. says

12:01 am U.S. ET | Aug. 2, 2014
GM's website set up to give consumers quick information on recalled cars has been providing inaccurate information, the U.S. Transportation Department said. When consumers entered a vehicle identification number to determine whether their car or light truck was subject to recall, some were erroneously told no, NHTSA said....
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Hyundai recalls 883,000 Sonata sedans to repair transmission-shift cable

8:06 am U.S. ET | July 30, 2014
Hyundai is recalling about 883,000 Sonata sedans in the United States and Puerto Rico because a potentially defective transmission-shift cable could increase the risk of a crash. It is also recalling 5,650 Sonatas from the 2015 model year in the United States and Puerto Rico because one or both front-brake calipers may crack, making the brakes less effective and raising the risk of a crash, NHTSA documents show....
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Honda pushes dealers for buyers' signatures on airbag liability

12:01 am U.S. ET | July 28, 2014
"I understand that if this used car I'm buying is in a crash, the airbag could kill me." That's the gist of a document that American Honda Motor Co. wants its dealers to require buyers of certain 2001-11 used Honda and Acura vehicles to sign....
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Audi cuts spare-part prices in China amid anti-monopoly probe

9:58 am U.S. ET | July 27, 2014
Volkswagen AG's luxury Audi brand plans to cut spare-part prices in China as global automakers rush to change their pricing strategies after Chinese anti-monopoly regulators began probing the auto industry....
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Special Report
How #1 store scores with employees

How #1 store scores with employees

Texas dealer Greg May encourages staffers to provide input and solve problems on their own. Mon., October 20
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