Ballooning costs of parts drive car theftsFeb. 15
FUTURE EXPRESSFeb. 19
30 minutes or less - usuallyFeb. 19
SELLING SPEEDFeb. 19
Dealerships generally shy away from advertising how long it takes to perform an oil change and other minor maintenance. But factory express service programs typically set internal targets to get vehicles in and out in an hour or less.
'PARTS FOR LIFE'Feb. 19
A new parts warranty for the 350,000 Saabs still on the road in North America is intended to keep Saab service centers — and the vehicles themselves — from vanishing. The initiative also could offer ideas to active automakers about holding onto service customers.
LEARNING MACHINESFeb. 19
Car companies, automakers, dealers, insurers and suppliers are making big investments in artifcial intelligence to make fixed operations more efficient, in such areas as parts supply chains, collision assessments and repair processes.
VIRTUAL FIXESFeb. 19
Slow gearing upFeb. 19
Fast service pioneer says Motorcars price is too highFeb. 19
Draining oil fast is key to ultraexpress serviceFeb. 19
FIXING AUTOMATED VEHICLESFeb. 19
DOING IT RIGHTFeb. 19
Successful express service depends on technicians working within a well-choreographed routine. Automakers offer brand-specific training for dealership quick service techs to ensure they know and follow the rules.