Infiniti tops survey on satisfaction among sales prospectsMon, 11, Jul 2016
Infiniti stores outperformed all brands in an annual study on building rapport and satisfaction among potential car buyers. The 2016 Pied Piper Prospect Satisfaction Index is based on the treatment of mystery shoppers who visited 6,157 U.S. stores. Lexus and Mercedes-Benz stores tied for second; Toyota ranked third; Audi was fourth; and BMW rounded out the top five.
FCA cites 124 dealerships for excellence in customer sales, serviceFri, 22, Jul 2016
A new awards program by Fiat Chrysler Automobiles has encouraged many of its dealerships to raise their scores in surveys of service customer satisfaction -- in some instances to historically high levels -- the automaker says.
Vehicle advancements can trigger more calls for roadside help, AAA saysThu, 21, Jul 2016
Technological and design advancements in vehicles haven’t reduced the need for drivers to seek roadside assistance and there is new evidence that they actually may be contributing to more calls for help.
Ted Morse, head of Florida dealership group, dies at 66Wed, 20, Jul 2016
Ted Morse, CEO of a longstanding, family-owned Florida dealership group, died Tuesday at Jackson Memorial Hospital in Miami. He was 66.
ACDelco sets July 31 deadline for scholarship applicationsWed, 20, Jul 2016
ACDelco set a July 31 application deadline for the 100 scholarships of $1,000 each that the parts maker will award to students enrolled in General Motors' service training program.
Hyundai dealers in China seek up to $135 million in compensationWed, 20, Jul 2016
A group of Hyundai dealers in China is seeking 800 million-900 million yuan ($120 million-135 million) in compensation from the South Korean automaker, saying Hyundai has cut the flow of models it exports to them, resulting in dealership losses and closures.
Fiat Chrysler sales reporting practices subject of U.S. probeMon, 18, Jul 2016
FCA US, which has chalked up 75 straight months of U.S. sales gains, is facing a coordinated federal probe into its sales reporting practices. Investigators from the FBI and the SEC visited FCA field staff in their homes and offices on July 11 as part of the probe, a source told Automotive News.
Larry H. Miller group eyes acquisitionsMon, 18, Jul 2016
Larry H. Miller Dealerships expects to make more acquisitions this year as it sees dealership prices stabilize.
VW readies restitution for frustrated U.S. dealers, report saysSun, 17, Jul 2016
VW executives in the U.S. have promised restitution within a month for franchise dealers damaged by the company's diesel emissions violations, The Wall Street Journal reported on Sunday, citing dealers.
GM alters dealer ratings after court setbackMon, 18, Jul 2016
General Motors is modifying its criteria for how it holds dealers accountable for their sales performance -- at least in New York state -- after a court ruling there that shot down GM's preferred formula for rating dealers' effectiveness.
Infiniti impresses mystery shoppersMon, 18, Jul 2016
Infiniti stores outperformed all brands in a study on prospect satisfaction, while Tesla lagged all brands.