Dealers

VINCE BOND JR.

BLOG: How BMW saleswoman builds rapport, trust and her brand on social media

12:02 pm U.S. ET | May 22, 2015

The chance to leave a lasting impression on a potential buyer perusing the dealer lot doesn't have to end when a salesperson hands over a business card....
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Wal-Mart revamps auto-care centers

2:40 pm U.S. ET | May 22, 2015

Wal-Mart's auto centers, the car-maintenance areas attached to many of its stores, are getting a service overhaul. To improve the experience and entice more customers, the company is dedicating staffing and training programs to the department....
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Recall completion rates declining, Autotrader surveys show

10:41 am U.S. ET | May 22, 2015

Following what's shaping up to be the largest industrywide recall in U.S. automotive history, automakers might have to convince recall-fatigued consumers to bring affected vehicles in for repairs....
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Autobytel acquires rival Dealix for $25 million

4:00 pm U.S. ET | May 21, 2015

Autobytel, one of the largest providers of sales leads to auto dealers, has purchased longtime rival Dealix for $25 million in cash. The deal brings together two of the most-prominent providers of leads, which are vehicle-buying prospects who want to be contacted by a dealer. They typically cost dealers $20 a piece....
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California dealer group sues TrueCar, claims website acts as dealer

2:21 pm U.S. ET | May 20, 2015

The California New Car Dealers Association is suing TrueCar, accusing the vehicle-shopping site of breaking California laws on dealer licensing, brokering, advertising and disclosure....
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HANNAH LUTZ

BLOG: Uber, credit-challenged drivers walk the subprime tightrope

12:00 pm U.S. ET | May 20, 2015

Uber offers its credit-challenged drivers a finance program to help them buy their vehicles. But the program can put some drivers in trouble, according to a Marketplace.org report. Some auto industry experts fear that too many subprime loans could help trigger another financial crisis....
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DAVID BARKHOLZ

BLOG: How auto dealerships can 'starve' a union drive

4:12 pm U.S. ET | May 20, 2015

A tried-and-true method of getting union-sympathizing mechanics to quit is assign them electrical fixes and other tough jobs that end up taking longer than their allotted time....
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SELF EXPRESSION

Sales staffers seek to brand themselves

12:01 am U.S. ET | May 18, 2015

Auto salespeople increasingly are promoting themselves -- apart from their dealerships -- with personal websites, YouTube videos and social media pages as a way to sell vehicles now and down the road. It's a trend akin to one in the real-estate world, in which salespeople promote themselves rather than their agencies....
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How reviews can boost work force

12:01 am U.S. ET | May 18, 2015

Dealers and salespeople have come to realize that the most impactful reviews, those that do the most to enhance the brand of the store or the salesperson, tell a story....
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N.C. dealer stays flexible to win Hispanic sales

12:01 am U.S. ET | May 18, 2015

Summary: A North Carolina Nissan dealer builds a sales department to appeal to the growing local Hispanic market. Flexibility is a key to success....
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Dealer awards

12:01 am U.S. ET | May 18, 2015

This week's dealer award goes to Paul Wondries of Bob Wondries Ford in Alhambra, Calif....
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BEST PRACTICES

Reconditioning fund ends store's strife

12:01 am U.S. ET | May 18, 2015

For every used car O'Daniel Mazda in Ft. Wayne, Ind., buys purchase at auction or take on trade, they set aside $450 in the reconditioning fund, which covers the cost of preparing used cars for resale....
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AutoNation marks milestone with $20 million ad campaign

12:01 am U.S. ET | May 18, 2015

AutoNation is celebrating a pending milestone — 10 million vehicles sold — with its largest advertising campaign in history. The auto retailer run national television ads for the first time as part of the $20 million campaign....
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LETTER TO THE EDITOR

3 more barriers in dealership hiring

12:01 am U.S. ET | May 18, 2015

Fiat Chrysler's decision to offer free college education is a bold and commendable move that directly addresses the top driver of employee engagement: providing personal growth and career opportunities. Free college education without limitations will provide a significant recruiting advantage for its dealers....
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LETTER TO THE EDITOR

Dealers make a big difference

12:01 am U.S. ET | May 18, 2015

The true story of how dealers, their families and their teams make a difference in their communities is often lost amid the more sensational stories of the day....
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'LATINOS ARE THE FUTURE'

Sales to Hispanics outpacing the market

12:01 am U.S. ET | May 18, 2015

Automakers are intensifying their pursuit of Hispanic car buyers in the U.S., and for one big reason: That's where the growth is. And in fact, Hispanic consumers could well be the auto industry's leading growth engine for the next 20 to 30 years....
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Far from Sun Belt, a warm welcome for Hispanics

12:01 am U.S. ET | May 18, 2015

Hispanic buyers are not limited to the "smile states." A dealership in Minnesota is posting sales gains by understanding Hispanic culture....
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Hispanic buyers help lift Mitsubishi store from the brink of bankruptcy

12:01 am U.S. ET | May 18, 2015

Mission Mitsubishi of San Antonio was selling barely 30 vehicles a month and on the verge of bankruptcy in 2011. Then its new owners embraced Hispanic marketing....
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How Ernie Boch Jr. closed the book on labor fight

12:01 am U.S. ET | May 16, 2015

Dealership rock star Ernie Boch Jr., known for his zany commercials and big-volume sales, lost an NLRB case in April at Boch Honda but won the war against organized labor at the store....
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Munoz open to new Nissan dealers of all sizes

10:51 am U.S. ET | May 15, 2015

Nissan's North American chairman Jose Munoz says he doesn't care whether his future dealers are large chains, small family owners or non-U.S. corporations -- so long as they perform....
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Edmunds study finds texting can be key for dealerships

8:00 am U.S. ET | May 14, 2015

Text messaging with buyers can be a useful tool for dealerships, according to a new study from Edmunds.com. Text messaging also has a few advantages over its digital grandfather, email, the study found....
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JAMIE LaREAU

BLOG: Is the F&I product space overcrowded? Views differ

11:45 am U.S. ET | May 13, 2015

Competition in the F&I product space is heating up. One product provider is moving the bulk of its business to consulting. Others argue there is still a lot of F&I product business to go around, even in light of increased consolidation....
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Cadillac dealer Joe Stewart killed in Houston

11:34 am U.S. ET | May 11, 2015

A Cadillac dealer in Houston was shot and killed outside his home Thursday night, May 7, Houston police said....
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GM hints at dealer bonus redesign

12:01 am U.S. ET | May 11, 2015

North America chief Alan Batey hints at a successor to General Motors' Essential Brand Elements program, which has funneled billions of dollars to dealers since 2010 to update their stores and raise the level of customer service. The program's scheduled expiration next year raises financial uncertainty for most of GM's dealers, who have come to depend on quarterly bonuses that are tied partly to making store improvements....
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TrueCar revenue rises 33%

12:01 am U.S. ET | May 11, 2015

TrueCar Inc., the car-shopping service, reported continued revenue growth and another loss in the first quarter. The company added that it will step up spending on advertising and other efforts to attract customers through the rest of the year, and forecast a big rise this year in the number of auto sales it facilitates....
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Automotive News
Special Video Report
Toyota's Lentz in Texas: A Lexus regret, fixing 'starved' Scion, the next Prius

Toyota's Lentz in Texas: A Lexus regret, fixing 'starved' Scion, the next Prius

Toyota North America CEO Jim Lentz is a pioneer. He and a handful of other employees moved to north Texas last September to help build the automaker's new U.S. headquarters.
» Watch the Video
     
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