Dealers

Consumers cry out for better dealership experience

7:00 pm U.S. ET | March 30, 2015

Nearly nine in 10 consumers say they wouldn't buy a car without test driving it first. But a substantial majority -- 70 percent -- would like to be able to test drive multiple vehicles across brands at a single location, without the pressure of a salesperson riding with them, a study of car-buying preferences found....
Read More »

JAMES B. TREECE

BLOG: Care about new-car sales? Keep an eye on CPO sales

12:53 pm U.S. ET | March 30, 2015

Can the robust CPO market handle the rising tide of used-vehicle supply? That's one of the critical questions facing everyone in the used-car market -- and the new-car market, too....
Read More »

Ex-dealership staffers face prison

12:01 am U.S. ET | March 30, 2015

Several former sales staffers at a Birmingham, Ala., Nissan store face federal prison time as part of a federal crackdown on fraudulent practices in car dealerships....
Read More »

FCA dealers strain to deliver 5-year winning streak

12:01 am U.S. ET | March 30, 2015

Fiat Chrysler will achieve five full years of U.S. monthly sales gains — if it can post an increase for March. The streak has been propelled by daunting sales goals set for each dealership. For a typical mid-sized store, about $100,000 of net profit is in play each month....
Read More »

LETTER TO THE EDITOR

The top 10: Where the action isn't

12:01 am U.S. ET | March 30, 2015

Your roundup of the top 150 dealership groups based in the U.S. was invaluable, and I don't doubt consolidation among dealerships is moving ahead....
Read More »

Revamp of CPO program pays off for Fiat Chrysler

12:01 am U.S. ET | March 30, 2015

Fiat Chrysler's retooled certified used-vehicle program is paying off, said Eric Swanson, FCA US senior manager of certified pre-owned vehicle sales. The company added about 150 dealers to the CPO fold in 2014, for a total of 1,404, and expects to add 100 or more this year....
Read More »

BEST PRACTICES

'Apple way' inspires Seattle dealer

12:01 am U.S. ET | March 30, 2015

Brad Miller, who owns Honda and Toyota stores in booming downtown Seattle, knows the traditional way of selling cars. And he knows he doesn't like it. So last year, the 60-year-old dealer, along with COO Babak Mohammadi, decided to do everything differently....
Read More »

Sonic to expand initiative piece by piece

12:01 am U.S. ET | March 30, 2015

Sonic Automotive Inc.'s rollout of its customer experience initiative to stores in the Charlotte, N.C., area came slower than expected, in part due to a malfunctioning website. But One Sonic-One Experience is now live at all five Sonic stores in that pilot market, and market share against local same-brand dealerships is rising at three of them....
Read More »

Leases to get more expensive, ALG says

12:01 am U.S. ET | March 28, 2015

Low-cost monthly auto leases will become more expensive over the next couple of years, predicts ALG President Larry Dominique. That's because the supply of used light vehicles -- especially those 3 to 5 years old -- returning to the market will rise significantly, lowering used-vehicle prices and residual values to prerecession levels....
Read More »

Manheim invests in vehicle inspection company

3:17 pm U.S. ET | March 27, 2015

Manheim invested in Alliance Inspection Management, a vehicle inspection and software company, and the two companies have formed a “strategic alliance” to develop inspection technologies that will lead to a more consistent inspection process....
Read More »

AutoNation, analytics company Zubie join to monitor cars' service needs

3:38 pm U.S. ET | March 27, 2015

Some AutoNation dealerships' service advisers will know which vehicles need fixing before they even talk to the driver, thanks to a new partnership with vehicle analytics company Zubie....
Read More »

Yes, millennials want to see a car dealer, Edmunds says

8:00 am U.S. ET | March 27, 2015

Millennials may love their phones, but they don't use them to make all of their car buying decisions, Edmunds.com says in a new report. Contrary to popular belief, tech-loving millennials value meeting with dealers face-to-face and taking test drives as well, the findings show....
Read More »

Aston Martin claims Henrik Fisker's Thunderbolt is unauthorized copy

8:59 pm U.S. ET | March 26, 2015

Aston Martin said Henrik Fisker’s “Thunderbolt” prototype for a $400,000 GT coupe is an unauthorized copy of its iconic sports cars featured in James Bond movies for 50 years....
Read More »

Tesla advances in effort to expand in Ga., fails to gain entry to W.Va.

4:30 pm U.S. ET | March 26, 2015

A bill before Georgia's governor would let Tesla add to its stores there, while West Virginia has rejected a proposal that would have allowed Tesla to sell directly to consumers in the state....
Read More »

Feds broaden crackdown on dealership fraud

11:15 am U.S. ET | March 26, 2015

The Federal Trade Commission is broadening its enforcement of car dealerships to crack down on deception and fraud in operations that go beyond advertising. The latest actions, announced today, also target auto-loan application fraud and deceptive practices related to add-on products and services....
Read More »

U.S. auto sales poised for rare monthly decline

3:45 pm U.S. ET | March 26, 2015

March could be just the sixth month since 2009 in which the U.S. auto industry posts a year-over-year sales decline, a sign the market is starting to flatten out after one of the longest stretches of growth ever. Given how close volumes are tracking with the same month a year ago, whether March results finish up or down will likely hinge on how many deliveries dealers can make between now through Tuesday....
Read More »

JIM HENRY

BLOG: If dealers don't weigh in, they can't gripe

12:30 pm U.S. ET | March 25, 2015

Dealers have a chance right now to weigh in on what they like and don’t like about their lenders, and they shouldn’t miss the opportunity.
...
Read More »

RICHARD TRUETT

BLOG: The latest tech is great -- until you have to replace it

12:01 am U.S. ET | March 24, 2015

There is a downside to rapidly advancing automotive technology: Break something, and you'll pay an eye-popping amount to get it fixed....
Read More »

Fewer photos prevents 'image fatigue,' used-car shopper report says

4:04 pm U.S. ET | March 24, 2015

Too many photos in online used-vehicle listings can cause “image fatigue” for consumers, a study released today found. The optimal number? Nine....
Read More »

Malibus are recalled for faulty sunroof controls

1:51 pm U.S. ET | March 24, 2015

General Motors is recalling 87,063 Chevrolet Malibu sedans in the US for sunroof control issues. The automaker is calling back 2013-15 models because the power-operated roof panel can close inadvertently, GM said in an emailed statement....
Read More »

POP GOES THE BIMMER

BMW tries to win shoppers' time back from third parties

12:01 am U.S. ET | March 23, 2015

BMW’s quiet opening of a neon-lit pop-up store in a California mall would have been unthinkable just a few years ago. But today, BMW faces new competition....
Read More »

2016 Jaguar F-Type to come with longer warranty, free maintenance

8:00 am U.S. ET | March 23, 2015

Jaguar, aiming to keep the sales momentum going with its F-Type two-seat sports cars, will offer free maintenance and additional standard features on 2016 models....
Read More »

After a career with dealers, FCA's Grady will relax

12:01 am U.S. ET | March 23, 2015

Peter Grady has a list of things to do when he retires at the end of the month as Fiat Chrysler head of network development. But not on the list: working for another automaker....
Read More »

Giant Miller group reshuffles for the buy-sell bonanza

12:01 am U.S. ET | March 23, 2015

A drastic restructuring at the nation's fourth largest private dealership group is the latest sign of changing times in the auto retail business. Eager to expand, the giant Larry H. Miller Group of Cos. last week positioned itself for a new era in which private equity and other nontraditional buyers are coming on fast....
Read More »

Penske tests Texas store's staffing program

12:01 am U.S. ET | March 23, 2015

Penske Automotive Group has been so impressed with a program started at its Toyota store in Round Rock, Texas, aimed at converting Internet leads into appointments and, ultimately, sales, that it is taking the idea to other dealerships in Texas....
Read More »

Latest digital edition
Digital Edition Archive
Table of Contents
 Automotive News
News by Brand