Dealerships, recyclers will get EPA waivers for airbag disposalNov. 14, 2018
The EPA will waive some hazardous waste regulations for auto dealerships and other businesses disposing of airbags in hopes of ensuring proper disposal of potentially deadly Takata airbag inflators.
Center gives at-risk youth a 2nd chanceOct. 29, 2018
When Moran created the Youth Automotive Training Center in 1984, the retail industry giant wanted a program that would not only enable at-risk youth to pursue service technician positions -- he wanted to give those students a second chance at becoming productive members of society.
New safety systems may double repair costs in minor incidents, AAA study showsOct. 25, 2018
New advanced safety systems are slowly becoming more ubiquitous across the auto industry, but new research from the AAA indicates that safety benefits may come at a price.
Meet 'the magic man' saving Canada dealerships time, money on key fobsOct. 19, 2018
Shawn Khan's key fob business in Windsor, Ont., allows dealerships to be more efficient during operating hours while providing customers expert service that's cheaper and faster,
OEConnection to buy Britain's BluegrasscomsOct. 18, 2018
OEConnection, which specializes in helping dealers buy and sell auto parts, has agreed to acquire Bluegrasscoms, a Newbury, England company that provides many of the same services.
FEEDBACKOct. 22, 2018
When customers bring their vehicle to a dealership for maintenance or repair, most still wait in the service lounge until their car or truck is ready, a new survey suggests.
Service write-ups' hidden benefit: customer dataOct. 22, 2018
The ability to collect, analyze and use data from every customer interaction enables your dealership to maximize service revenue potential on several fronts.
SERVICE COVENANTOct. 22, 2018
The Lexus Covenant is etched in a 6½-foot slab of black granite block in the lobby of the automaker's U.S. headquarters in Plano, Texas. It includes this promise: "Lexus will treat each customer as we would a guest in our home."
5 minutes with Beau Brauer, president, Hunter Engineering Co.Oct. 22, 2018
Beau Brauer, Hunter Engineering's president, talks about how the family-owned company has become one of the dominant suppliers of shop equipment for new-vehicle dealerships' service departments and independent shops.
FTC orders dealership group to stop deceptive recall schemeOct. 23, 2018
The Passport group of auto dealerships in suburban Washington, D.C., and a California marketing firm have settled claims they deceptively mailed more than 21,000 fake "urgent recall" notices to consumers, the Federal Trade Commission said this month.
HARD TO RECALLOct. 23, 2018
U.S. light-vehicle recalls have plunged to their lowest level in five years. But as the nature of safety recalls changes with the evolution of automotive technology, automakers and dealerships are turning to new tools to reach owners of recalled vehicles.
Walmart partners with Advance Auto PartsOct. 16, 2018
Walmart announced a partnership with Advance Auto Parts that will create an automotive specialty store on Walmart.com. The news comes one day after its competing retailer Sears filed for bankruptcy.