DEFENSIVE LINEApril 16
As part of a new program called "Fixed Right First Time," Nissan has created what it calls its Last Line Defense Team. When a dealership shop can't fix a vehicle, even after checking with experts who staff Nissan's Tech Line, the last line goes into action.
HIGHER LEARNINGApril 16
Six Nissan North America executives behind the automaker's "Fix It Right the First Time" initiative invited me to join their freewheeling after-dinner chat. What sounded like a great idea emerged: raising the degree status of service technicians.
PULLING ITS WEIGHTApril 16
BMW spends big on tech trainingApril 16
TWO KINDS OF SERVICEApril 16
Fighting the technical tsunamiApril 16
Innovative minds help tech's dream come trueFeb. 24
LEARNING MACHINESFeb. 19
Car companies, automakers, dealers, insurers and suppliers are making big investments in artifcial intelligence to make fixed operations more efficient, in such areas as parts supply chains, collision assessments and repair processes.