Store experience valued in PortlandApril 23
Sales staff seen as plentiful, disposableApril 16
HIGHER LEARNINGApril 16
Six Nissan North America executives behind the automaker's "Fix It Right the First Time" initiative invited me to join their freewheeling after-dinner chat. What sounded like a great idea emerged: raising the degree status of service technicians.
Flow urges young leaders: 'Be bold'March 22
As the automotive retail industry enters an era of unparalleled change, young leaders are faced with both opportunities and risks. But with the right pillars in place, they will help direct the industry's evolution, said dealer Don Flow.