Dealership Upgrades

LINDSAY CHAPPELL

Bad weather will shape future retailing

12:01 am U.S. ET | Nov. 27, 2014
Bad weather has the power to overturn auto industry forecasts and plans and outlooks. And the long-range expectations for worse weather to come could have the power to mess up the industry's neat longstanding practices and traditions....
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SERVICE MASTERS

Dealerships boost fixed-ops spending to fend off rivals, retain customers

12:01 am U.S. ET | Nov. 3, 2014
Many dealerships are investing heavily in fixed operations. They are adding service bays, longer hours, dedicated express lanes and technology to boost efficiency. Dealers say the investments are justified by strong profits, a big pool of potential customers who defected to independent shops and national service chains, and opportunities to boost customer satisfaction....
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BILL LIA: Keep stores modern

12:01 am U.S. ET | Oct. 20, 2014
"People keep asking us for our store designs," says Bill Lia, the 78-year-old CEO of Lia Auto Group in Albany, N.Y., which just finished building its 19th dealership. "We want to keep everything modern and up to date."...
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JAMIE LaREAU

How to drive dealers back to Washington, D.C.?

2:03 pm U.S. ET | Sept. 26, 2014
Martens Volvo-Volkswagen were the first car dealerships in Washington, D.C. – and the last....
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NADA: Dealer revenues like never before

12:01 am U.S. ET | May 26, 2014
Dealerships have more than bounced back from the recession. Fewer stores and the recovery in vehicle sales meant record revenues and profits for dealerships last year....
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AUDI'S JEWEL OF LONDON

Audi makes London showroom a tech-rich showpiece for the brand

12:01 am U.S. ET | May 11, 2014
Audi's technology-rich showroom in London's Mayfair district showcases a revolutionary way to sell not just cars but the brand itself. It's even a stop for guided tours....
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How U.S. dealers can boost their margins, according to McKinsey study

11:28 am U.S. ET | Feb. 26, 2014
U.S. dealerships can significantly improve on the industry's average profit margin if they upgrade the capability of sales and service employees and pursue new sales formats, a McKinsey & Co. study concludes....
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Subaru dealers get financial aid to boost fixed-operations capacity

8:37 am U.S. ET | Jan. 27, 2014
Subaru dealers were given preliminary details of the brand's new program to increase fixed-operations capacity at its U.S. dealerships....
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Some BMW dealers choose to sell rather than renovate

12:01 am U.S. ET | Jan. 27, 2014
More BMW dealers than expected are choosing to sell their stores rather than modify them to meet the brand's new facility standard....
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Canadian dealer buries a Jeep, hires an ambassador and puts on the Ritz

Canadian dealer buries a Jeep, hires an ambassador and puts on the Ritz

At Bay King Chrysler, Dodge, Jeep, Ram in Hamilton, Ontario, dealer Jamie Richter has put luxury-hotel touches in his new showroom. They include concierges who see to the needs of service customers. Mon., December 15
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