Dealership Upgrades

SERVICE MASTERS

Dealerships boost fixed-ops spending to fend off rivals, retain customers

2:00 pm U.S. ET | Jan. 24, 2015
Many dealerships are investing heavily in fixed operations. They are adding service bays, longer hours, dedicated express lanes and technology to boost efficiency. Dealers say the investments are justified by strong profits, a big pool of potential customers who defected to independent shops and national service chains, and opportunities to boost customer satisfaction....
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Mazda targets 11% U.S. sales bump in 2015

5:15 pm U.S. ET | Jan. 23, 2015
Mazda expects an 11 percent jump in U.S. sales this year, aided by the launch of the new CX-3 small crossover and redesigned MX-5 Miata roadster, Mazda executives told dealers Friday at the 2015 NADA convention....
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Toyota's Carter says dealerships must change to look like new customers

1:30 pm U.S. ET | Jan. 22, 2015
Successful auto dealers must make their dealerships look like their future customers with more women, minorities and the young, Toyota's head of automotive operations in the US says....
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LINDSAY CHAPPELL

Bad weather will shape future retailing

12:01 am U.S. ET | Nov. 27, 2014
Bad weather has the power to overturn auto industry forecasts and plans and outlooks. And the long-range expectations for worse weather to come could have the power to mess up the industry's neat longstanding practices and traditions....
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SERVICE MASTERS

Dealerships boost fixed-ops spending to fend off rivals, retain customers

12:01 am U.S. ET | Nov. 3, 2014
Many dealerships are investing heavily in fixed operations. They are adding service bays, longer hours, dedicated express lanes and technology to boost efficiency. Dealers say the investments are justified by strong profits, a big pool of potential customers who defected to independent shops and national service chains, and opportunities to boost customer satisfaction....
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BILL LIA: Keep stores modern

12:01 am U.S. ET | Oct. 20, 2014
"People keep asking us for our store designs," says Bill Lia, the 78-year-old CEO of Lia Auto Group in Albany, N.Y., which just finished building its 19th dealership. "We want to keep everything modern and up to date."...
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JAMIE LaREAU

How to drive dealers back to Washington, D.C.?

2:03 pm U.S. ET | Sept. 26, 2014
Martens Volvo-Volkswagen were the first car dealerships in Washington, D.C. – and the last....
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NADA: Dealer revenues like never before

12:01 am U.S. ET | May 26, 2014
Dealerships have more than bounced back from the recession. Fewer stores and the recovery in vehicle sales meant record revenues and profits for dealerships last year....
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AUDI'S JEWEL OF LONDON

Audi makes London showroom a tech-rich showpiece for the brand

12:01 am U.S. ET | May 11, 2014
Audi's technology-rich showroom in London's Mayfair district showcases a revolutionary way to sell not just cars but the brand itself. It's even a stop for guided tours....
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How U.S. dealers can boost their margins, according to McKinsey study

11:28 am U.S. ET | Feb. 26, 2014
U.S. dealerships can significantly improve on the industry's average profit margin if they upgrade the capability of sales and service employees and pursue new sales formats, a McKinsey & Co. study concludes....
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