J.D. Power U.S. Sales Satisfaction Index

JAMIE LaREAU

Great product isn't the only ingredient for making happy customers

3:48 pm U.S. ET | Nov. 14, 2014
Sure, product is very important, but consider that most vehicles on the market look good and have comparable quality within their segments. So that means purchase decisions and customer happiness ultimately land on nontangibles such as service, salesperson and the deal....
Read More »

 

Mercedes, Mini top J.D. Power sales satisfaction rankings

1:00 pm U.S. ET | Nov. 13, 2014
Mercedes-Benz ranked highest in sales satisfaction among luxury brands in the J.D. Power 2014 U.S. Sales Satisfaction Index Study released today. For a fifth consecutive year, Mini ranks highest among mass-market brands, with a score of 727....
Read More »

 

Latest digital edition
Digital Edition Archive
Table of Contents
 Automotive News
Special Report
Canadian dealer buries a Jeep, hires an ambassador and puts on the Ritz

Canadian dealer buries a Jeep, hires an ambassador and puts on the Ritz

At Bay King Chrysler, Dodge, Jeep, Ram in Hamilton, Ontario, dealer Jamie Richter has put luxury-hotel touches in his new showroom. They include concierges who see to the needs of service customers. Mon., December 15
» Watch the Video
     
News by Brand