J.D. Power U.S. Sales Satisfaction Index
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German luxury brands Porsche, M-B and Mini rule the car-buying processNov. 12, 2015
German luxury brands still rule when it comes to satisfaction with the new-car buying process, according to U.S. consumers. Porsche shoved Mercedes-Benz from first to second place in sales satisfaction among luxury brands in J.D. Power's 2015 U.S. Sales Satisfaction Index. For the sixth straight year, Mini ranks highest among mass-market brands.
Porsche U.S. chief: Raise customer satisfactionMay 9, 2015
Porsche has been at the top of many automotive customer satisfaction surveys. But that's not enough for US chief Detlev von Platen, who is calling for dealers and the company to improve their performance.