Extended service contracts

JIM HENRY

Extended service contract? Skip it, Consumer Reports tells readers

6:03 pm U.S. ET | March 10, 2014
Consumer Reports slams extended service contracts in its latest annual auto issue, one of the magazine's most widely read editions....
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JAMES B. TREECE

To sell service plans, remind customers about insurance hikes

12:01 am U.S. ET | Dec. 18, 2013
Here's a good reason for your customers to buy extended service contracts: to avoid hikes in their regular auto insurance. We all know that, but here's additional evidence to cite....
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How 3 dealerships are connecting with tech-savvy shoppers

How 3 dealerships are connecting with tech-savvy shoppers

Three dealers have found ways to forge bonds with car shoppers who are short on time and long on Web smarts. A Honda store has mobilized a young sales team hired from Starbucks and Best Buy. Mon., November 17
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