Extended service contracts

JIM HENRY

Extended service contract? Skip it, Consumer Reports tells readers

6:03 pm U.S. ET | March 10, 2014
Consumer Reports slams extended service contracts in its latest annual auto issue, one of the magazine's most widely read editions.... Read More »

 

JAMES B. TREECE

To sell service plans, remind customers about insurance hikes

12:01 am U.S. ET | Dec. 18, 2013
Here's a good reason for your customers to buy extended service contracts: to avoid hikes in their regular auto insurance. We all know that, but here's additional evidence to cite.... Read More »

 

Toyota limits online warranties

12:01 am U.S. ET | June 17, 2013
Until a month ago, Acton Toyota of Littleton had a nice little side business for five years selling Toyota-sponsored extended service contracts over the Internet. Toyota Financial Services, though, pulled the plug on the business in May, prohibiting Acton Toyota and a handful of other dealerships from selling the contracts nationally online.... Read More »

 

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How a Texas Toyota store solved used-car-supply challenge

How a Texas Toyota store solved used-car-supply challenge

Mike Shaw Toyota in Corpus Christi, Texas, struggled to find good used cars. So it started providing free appraisals to service customers and offered to buy their vehicles on the spot. Mon., April 14
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