seconds with 90...
Chevy store's 'bucket tour' aids sales-to-service handoffApril 30
Vandergriff Chevrolet in Arlington, Texas, doesn't want to fumble the handoff of a sales customer to the parts and service departments. That's why a strategically designed “bucket tour” of the 60,000-square-foot dealership is providing buyers a pathway to clean and well-maintained vehicles while boosting the store's fixed operations business.
An inside look at an employee-owned dealership groupJune 5, 2017
Staffers own 30 percent of Van Horn Automotive Group as part of an employee stock ownership plan. Van Horn leaders say the retirement program has created a more-loyal workforce while giving the company an advantage in recruiting talent and adding stores. And the first ESOP financial statement sparked an “aha moment” for many worker-owners, who now realize every dollar they spend has a direct impact on their pensions.
Toronto dealer builds vertically to offset high land pricesApril 2
Shahin Alizadeh says soaring property prices in big cities will only "get worse." So the Toronto dealer scrapped plans for a traditional auto mall downtown and opted to build multi-story dealerships, high-rise condos and fancy shops to maximize use of his acreage and negate rising land costs. Alizadeh says dealers and manufactures are monitoring the mixed-use development to see if it can be replicated in other large cities.
Mich. car dealer's 'epic' off-road store creates path to productivity, savingsSept. 4, 2017
Second-generation car dealer Aaron Zeigler went to buy a snowmobile and instead bought the store. Zeigler then used his experience as an auto retailer to build a dazzling motorsports facility that features greeters, an indoor service lane and a menu-based F&I system. The strategy has created group-wide cost savings in service, allowed staffers to work on both sides of the business and spawned a leadership training center.
Buy a car or save for college? Why not both?Nov. 13, 2017
Fullerton Automotive is helping families juggle the costs of cars and college by offering customers a free one-year membership in a tuition-discount program. The perk generates sales referrals, strengthens customer loyalty and gives buyers the chance to shave thousands of dollars off the price of higher education.
How a Subaru store gets owners to come backFeb. 5
Nearly a third of new-vehicle clients at Subaru Superstore of Chandler near Phoenix return to the dealership to attend interactive refresher classes. That pays dividends long after the schooling ends.