J.D. Power Customer Satisfaction Survey

German luxury brands raising the ante in U.S. battlefield

12:01 am U.S. ET | Nov. 15, 2013
Germany's luxury automakers are introducing a wave of initiatives, big and small, to help the shopping and service experience in the United States match the luxurious and pricey vehicles they sell.... Read More »


Jaguar, Mini top J.D. Power dealership sales satisfaction list

5:03 pm U.S. ET | Nov. 14, 2013
Jaguar ranks first among luxury brands and Mini again topped all nonluxury brands in an annual survey of customer satisfaction with the dealership sales experience, an annual survey released Thursday found.... Read More »



Customers resent too many surveys

12:01 am U.S. ET | Sept. 2, 2013
Surveys once were helpful, but they have become too invasive.... Read More »


Audi is top premium brand in China sales satisfaction survey

July 3, 2013 06:01 CET
Audi has received the top ranking for a premium brand in J.D. Power and Associates' 2013 China Sales Satisfaction Index. The automaker received a score of 721, compared with the premium market average of 665.... Read More »



Dealer: Headline ignored GM's joy

12:01 am U.S. ET | July 1, 2013
I'm writing about your coverage of General Motors CEO Dan Akerson's appearance with Detroit Tigers pitcher Max Scherzer to celebrate with employees and some dealers GM's leading all major automakers in J.D. Power and Associates' 2013 Initial Quality Study ("Akerson warns GM employees not to 'backslide' on quality," autonews.com, June 26).... Read More »


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How a Texas Toyota store solved used-car-supply challenge

How a Texas Toyota store solved used-car-supply challenge

Mike Shaw Toyota in Corpus Christi, Texas, needed more used cars. But driving 150 miles to the nearest auction was time-consuming and costly. Mon., April 14
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