F&I Recruiting and Sales Training
Keiser U's auto retailing planMon, 20, Feb 2017
Keiser University launches its automotive dealership management program this spring on the former Northwood University campus in West Palm Beach, Fla. It plans to distinguish itself from Northwood in part by taking full advantage of its location in the booming south Florida retail market.
Train to adjust to the new customerMon, 20, Feb 2017
And while focusing on recruiting is all well and good, those efforts will do little to retain many of those potential hires once they interact with the existing culture at most retailers, writes one reader.
Cross-training boosts resources and teamworkMon, 30, Jan 2017
By cross-training the dealership staff, most experts say, dealerships have more resources and expertise in their stores. And by zeroing in on a shared goal, the staff can create a more effective transaction process.
Mercedes signals flexibility on dealer trainingMon, 16, May 2016
In response to dealer pushback, Mercedes-Benz USA CEO Dietmar Exler is working on a plan to shift dealership leadership training from West Point to regional sites across the country. He also will consider next-gen Autohaus compliance deadlines on a store-by-store basis.
Dealerships take the 20 Group in-houseMon, 14, Dec 2015
In the past five years, hundreds of medium-size dealership groups have started doing their own internal 20 Groups to get a more comprehensive look at the stores' financials and operational strengths and weaknesses than they get through external 20 Groups.
Iowa dealership group spots talent, teaches leadershipMon, 05, Oct 2015
Outsmart the fake pay stubSat, 24, Jan 2015
Missing pay stubs are pitfalls for finance and insurance managers. Finance managers don't want to ask a potential customer to go home and get a couple of pay stubs to verify his or her income. That customer may not come back. Even worse is the customer with a fake pay stub.
F&I departments need a farm teamSat, 24, Jan 2015
The term “succession planning” is usually applied to dealer principals, but it can apply to F&I managers, too. Executives at two dealerships say store managers should nurture their own talent pool, so they have a ready replacement if a top F&I producer quits.
Chrysler video games bolster dealership sales staff trainingMon, 27, Oct 2014
Chrysler Group is about to encourage dealership salespeople to play video games during downtime. The automaker has created four video games to help salespeople learn the fine points of Chrysler, Jeep, Dodge and Ram vehicles.