Quality

GM executives help scour social media to spot vehicle flaws

10:15 pm U.S. ET | Nov. 24, 2014
GM executives and other staff members have taken to social media to find customer complaints and identify quality issues long before they become a crisis....
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U.S. lawmakers plan bill to encourage auto employees to report faulty parts

10:25 am U.S. ET | Nov. 20, 2014
Two US senators plan to introduce legislation today to encourage employees in the auto industry to report information on faulty parts to federal authorities, a spokeswoman for one of the lawmakers said....
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Ford, GM business seen buoying Takata as U.S. probes airbags

6:44 am U.S. ET | Nov. 19, 2014
Carmakers continue to support Takata even as the Japanese supplier suffers widening scrutiny by United States regulators over airbags blamed for at least five deaths. Ford, Honda and GM have worked with Takata on new car features over so many years that it would be difficult, if not impossible, to quickly move to alternative supplier....
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Airbag settlements keep details from other victims of accidents

6:26 am U.S. ET | Nov. 17, 2014
Confidential settlements over defective Takata airbags are sealing off relevant information that other victims could use to pursue injury claims....
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Ex-CEOs take Honda to task on quality issues

12:01 am U.S. ET | Nov. 17, 2014
Nobuhiko Kawamoto and Hiroyuki Yoshino were CEOs in some of the most glorious of Honda's glory days....
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Ford extends Ranger recall in U.S. to look at driver's side airbag

8:34 pm U.S. ET | Nov. 14, 2014
A recall of Ford Ranger pickup trucks in the United States was expanded to include more flawed Takata airbags after a fatal accident in Malaysia exposed a defect that wasn't previously known....
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Senate to hold hearing on Takata airbag recalls; company subpoenaed by U.S. grand jury

6:24 am U.S. ET | Nov. 13, 2014
A Senate Committee hearing into the recalls of defective Takata airbags that have so far been linked to five deaths is slated for next Thursday, the committee announced today. Also, the supplier earlier today confirmed it received a subpoena from a federal grand jury looking into the handling of the flawed airbags....
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Honda discloses 5th Takata-linked airbag fatality, issues recall

6:46 am U.S. ET | Nov. 13, 2014
The death toll linked to defective Takata airbags grew to five today with Honda disclosing the first fatality outside the United States and calling back more cars....
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Former Honda executives chide CEO Ito over quality, recalls

10:03 am U.S. ET | Nov. 12, 2014
Two former Honda Motor chiefs have called on CEO Takanobu Ito this year, urging him to focus more on quality issues, increasing the pressure he's already under from federal regulators and politicians over mass airbag recalls....
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Takata disputes report it hid airbag tests before recall crisis

9:06 pm U.S. ET | Nov. 12, 2014
Takata said it tested airbags in 2004 for an issue separate from the flaw at the center of an auto-safety crisis, disputing a report by the New York Times last week....
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Sergio sends message with quick exits

12:01 am U.S. ET | Nov. 3, 2014
Last year, Chrysler quality chief Doug Betts praised boss Sergio Marchionne, saying the CEO's culture of accountability was just what the automaker needed. Last week, Betts became an unwitting poster child for Marchionne's methods....
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Ram quality, reliability dragged down by technology, new boss says

12:01 pm U.S. ET | Oct. 31, 2014
Fiat Chrysler Automobiles' Ram brand chief says cockpit technology was partly responsible for the brand's ranking in the latest Consumer Report's reliability study....
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Betts leaves Chrysler after another poor quality showing

9:39 am U.S. ET | Oct. 28, 2014
Fiat Chrysler's quality chief has left the company, a day after the automaker ranked last in a closely watched scorecard on vehicle reliability in the United States. Doug Betts, 51, who joined Chrysler from Nissan in 2007, will “pursue other interests,” Chrysler said in a statement today....
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GM extends 'speak up' safety message to dealers

12:01 am U.S. ET | Oct. 13, 2014
General Motors' heightened focus on safety in the wake of its recall crisis is spilling over to its 4,300 dealerships. In a Sept. 30 memo, GM North America President Alan Batey asked dealers to reinforce to their staffs "a sense of safety ownership and responsibility," and told dealers to encourage staffers to "speak up" if they spot a potential problem....
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Ram 1500 wins top tailgate vehicle status

3:39 pm U.S. ET | Sept. 26, 2014
With football season well underway, the CarGurus Blog this month ranked the top 10 vehicles for tailgating, dubbing the Ram 1500 No. 1....
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JAMES B. TREECE

How Jim Harbour and David Power improved the U.S. auto industry

6:39 am U.S. ET | Sept. 9, 2014
Jim Harbour, who died Saturday at age 86, was one of two men who dramatically improved the American auto industry at a time when Detroit was deeply in denial about how far short of world class it was....
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Automakers still dogged by Bluetooth glitches, Power study finds

4:03 pm U.S. ET | Aug. 28, 2014
Bluetooth technology aims to leave drivers hands-free, but some drivers end up connection-free, according to a study of multimedia quality and satisfaction released today....
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Ford recalls 2013 Escape for 11th time, this time for wiring problem

3:43 pm U.S. ET | Aug. 15, 2014
Ford has issued its 11th recall on the 2013 Escape crossover, this time because a wiring problem could cause the engine to hesitate or stall. The recall covers 159,395 Escapes and Focus ST hatchbacks from the 2013 and 2014 model years with turbocharged 2.0-liter engines in North America....
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2014 MANAGEMENT BRIEFING SEMINARS

J.D. Power pans in-car voice recognition systems

5:01 pm U.S. ET | Aug. 6, 2014
In-car voice recognition systems work so poorly that automakers should give up trying to add new features and go back to the basics, said Kristin Kolodge, JD Power's executive director of driver interaction....
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With the push for standard parts, quality is key

11:00 am U.S. ET | Aug. 6, 2014
Automakers have long sought standard parts that can be used in various autos to cut costs. Now they want standardized modules and systems. That puts a premium on quality....
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LINDSAY CHAPPELL

Automakers to get rude wake-up call on voice recognition

11:41 am U.S. ET | Aug. 5, 2014
Check your pride at the door Wednesday afternoon when JD Power plans to lay into the auto industry for one of the most poorly executed technologies it peddles to consumers -- voice recognition....
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'Made in Germany' loses more luster as BMW, Audi, M-B expand footprints

1:15 pm U.S. ET | July 4, 2014
“Made in Germany,” a hallmark of three of Europe's leading luxury automakers for years, is losing a little more of its exclusivity with BMW's decision to join rivals Audi and Mercedes and establish a manufacturing footprint in Mexico....
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NICK BUNKLEY

Compensation, yes, but no happy endings for GM crash victims' families

3:07 pm U.S. ET | July 3, 2014
Daryl Chansuthus bristled at the word “compensation” when we spoke on the phone this week. Compensation doesn’t fill the void created on a rainy December night five years ago, when her 25-year-old daughter’s Chevrolet Cobalt SS hit a tree off Interstate 24 in Tennessee and no airbags deployed. More than compensation, Chansuthus wants accountability....
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VW taps Schüller for top U.S. quality post

6:11 pm U.S. ET | June 30, 2014
Volkswagen Group of America named Stefan Schüller quality chief for VW and Audi in the United States. He replaces Marc Trahan, who is retiring after 35 years with the company, as VW group mounts an aggressive localization push....
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Chrysler's brands generate mixed results in annual quality study

11:27 am U.S. ET | June 20, 2014
Chrysler Group had a mixed bag in the 2014 JD Power Initial Quality Study. The Chrysler, Dodge and Ram brands improved, while Jeep results fell primarily on the troubled launch last fall of the 2014 Jeep Cherokee and the operation of its nine-speed transmission. Fiat finished last in the study, and was the only brand with an average of more than two problems per vehicle....
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How 3 dealerships are connecting with tech-savvy shoppers

Three dealers have found ways to forge bonds with car shoppers who are short on time and long on Web smarts. A Honda store has mobilized a young sales team hired from Starbucks and Best Buy. Mon., November 17
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