Quality

Ford recalls 2013 Escape for 11th time, this time for wiring problem

3:43 pm U.S. ET | Aug. 15, 2014
Ford has issued its 11th recall on the 2013 Escape crossover, this time because a wiring problem could cause the engine to hesitate or stall. The recall covers 159,395 Escapes and Focus ST hatchbacks from the 2013 and 2014 model years with turbocharged 2.0-liter engines in North America....
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2014 MANAGEMENT BRIEFING SEMINARS

J.D. Power pans in-car voice recognition systems

5:01 pm U.S. ET | Aug. 6, 2014
In-car voice recognition systems work so poorly that automakers should give up trying to add new features and go back to the basics, said Kristin Kolodge, JD Power's executive director of driver interaction....
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With the push for standard parts, quality is key

11:00 am U.S. ET | Aug. 6, 2014
Automakers have long sought standard parts that can be used in various autos to cut costs. Now they want standardized modules and systems. That puts a premium on quality....
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LINDSAY CHAPPELL

Automakers to get rude wake-up call on voice recognition

11:41 am U.S. ET | Aug. 5, 2014
Check your pride at the door Wednesday afternoon when JD Power plans to lay into the auto industry for one of the most poorly executed technologies it peddles to consumers -- voice recognition....
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'Made in Germany' loses more luster as BMW, Audi, M-B expand footprints

1:15 pm U.S. ET | July 4, 2014
“Made in Germany,” a hallmark of three of Europe's leading luxury automakers for years, is losing a little more of its exclusivity with BMW's decision to join rivals Audi and Mercedes and establish a manufacturing footprint in Mexico....
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NICK BUNKLEY

Compensation, yes, but no happy endings for GM crash victims' families

3:07 pm U.S. ET | July 3, 2014
Daryl Chansuthus bristled at the word “compensation” when we spoke on the phone this week. Compensation doesn’t fill the void created on a rainy December night five years ago, when her 25-year-old daughter’s Chevrolet Cobalt SS hit a tree off Interstate 24 in Tennessee and no airbags deployed. More than compensation, Chansuthus wants accountability....
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VW taps Schüller for top U.S. quality post

6:11 pm U.S. ET | June 30, 2014
Volkswagen Group of America named Stefan Schüller quality chief for VW and Audi in the United States. He replaces Marc Trahan, who is retiring after 35 years with the company, as VW group mounts an aggressive localization push....
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Chrysler's brands generate mixed results in annual quality study

11:27 am U.S. ET | June 20, 2014
Chrysler Group had a mixed bag in the 2014 JD Power Initial Quality Study. The Chrysler, Dodge and Ram brands improved, while Jeep results fell primarily on the troubled launch last fall of the 2014 Jeep Cherokee and the operation of its nine-speed transmission. Fiat finished last in the study, and was the only brand with an average of more than two problems per vehicle....
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Porsche tops key U.S. quality study for 2nd straight year

June 19, 2014 06:01 CET
Porsche was No. 1 in J.D. Power's Initial Quality Study in the United States for the second year in row, extending its lead over rivals. Jaguar was No. 2, rising up from ninth place in 2013. Lexus rounded out the top three....
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GM faulty-switch cases sent to federal court in New York

11:29 am U.S. ET | June 9, 2014
A federal judicial panel today ruled that lawsuits against General Motors over economic damages allegedly caused by a recent recall for faulty ignition switches will be heard in Manhattan....
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Lawyers scan GM report for details to bolster negligence suits

8:05 am U.S. ET | June 7, 2014
Plaintiffs' lawyers began scouring GM's report on its handling of faulty ignition switches that have been tied to 13 deaths and say they are finding details that could bolster their negligence cases....
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GM issues recall for 89,000 newer vehicles

4:13 pm U.S. ET | June 6, 2014
General Motors today issued four safety recalls covering about 89,000 newer car and truck models in the United States, adding to its record total of callbacks for the year....
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Honda, Mercedes rank best for quality and value in new study

12:01 am U.S. ET | June 5, 2014
Honda and Mercedes led the way in a tally of brands ranked by new-vehicle buyers for quality and value, a study conducted by ALG found....
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JOE EBERHARDT, PRESIDENT, JAGUAR LAND ROVER NORTH AMERICA

Jaguar Land Rover to revise dealer incentive program

12:01 am U.S. ET | May 19, 2014
Jaguar Land Rover North America will work this year to revamp its variable margin -- the incentives dealers receive on top of the standard margin -- in an effort to improve customer satisfaction, says Joe Eberhardt, the company's new president....
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Q&A

Ford's Hinrichs wants better quality, smooth launches

12:01 am U.S. ET | May 19, 2014
Ford is launching 16 new vehicles in North America this year, which Ford says is the busiest and most ambitious launch schedule in its history....
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Great Wall quality concerns set back rise of China's first auto champion

May 12, 2014 12:10 CET
Great Wall's plan to take its SUVs upscale and challenge foreign automakers has hit a snag as sales of the Chinese company's first upmarket product, the Haval H8, were suspended indefinitely last week because of quality concerns....
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GM rejected better ignition part in 2001 to save money, safety advocates say

10:36 am U.S. ET | April 16, 2014
General Motors chose not to use a more robust ignition-switch part in Chevrolet Cobalts and other small cars while they were being designed, a decision that may have led to deaths, safety advocates said....
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THE GM RECALL

GM engineer OK'd leaving part number unchanged, document shows

5:15 pm U.S. ET | April 11, 2014
A document created by supplier Delphi Automotive in May 2006 and released Friday by a congressional committee confirms that a General Motors engineer, Ray DeGiorgio, agreed to a redesign of the now-recalled ignition switch without changing the part number....
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U.S. House panel chairman cites 'failures' related to GM recalls

3:59 pm U.S. ET | April 11, 2014
A congressional committee said today there were "failures within the system" over the handling of flawed ignition switches in General Motors vehicles, which have been linked to 13 deaths....
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THE GM RECALL

Deadly GM ignition switches started with 2003 Saturn Ion

3:13 pm U.S. ET | April 11, 2014
The 2003 Saturn Ion was supposed to be a pivotal car for GM. Instead, it came to represent the compromises and corner cutting that almost destroyed GM and now find the company in a global recall of some of its most popular models. The Ion debuted two years before the Chevy Cobalt, the model most associated with the current recall of 2.6 million vehicles, and it was the first car with the defective ignition switch linked to at least 13 deaths, when engines turned off, disabling airbags....
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Toyota, GM cases could usher in era of big recalls, increased scrutiny

12:01 am U.S. ET | April 10, 2014
After Toyota and GM were criticized for dragging their feet before calling back defective models in recent years, automakers are accelerating safety actions. Recalls recently climbed to records in Japan and China, while in the United States the 2014 pace is well ahead of last year's, when the tally rose to the highest since 2004....
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THE GM RECALL

GM raises recall charge to $1.3 billion, adds lock cylinder to part replacement

2:16 pm U.S. ET | April 10, 2014
GM said it now expects to take a $1.3 billion charge in the first quarter related to its ignition-switch recall, as it expanded the scope of the recall to fix a problem that has caused some drivers' keys to fall out of the ignitions while their cars are on. The amount of the charge revealed today increases GM's March 31 estimate of $750 million by more than 70 percent. In addition to replacing the ignition switches on 2....
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Toyota, GM cases could usher in era of big recalls, increased scrutiny

April 10, 2014 06:01 CET
After Toyota and GM were criticized for delaying recalls of defective models in recent years, automakers are accelerating safety actions. Recalls recently climbed to records in Japan and China....
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VW orders U.S. dealers to stop selling cars with new engine

9:55 am U.S. ET | April 9, 2014
Citing the risk of a leak in the transmission oil cooler, Volkswagen of America has ordered dealers in the United States to stop selling newer cars equipped with an automatic transmission and VW’s most common engine, the 1.8-liter EA888. The stop-sale order, sent to dealers Tuesday, applies to cars produced after Feb. 1. VW spokesman Scott Vazin said the problem arose when a supplier changed the specifications of an O-ring linking the transmission oil cooler to the transmission....
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VW orders U.S. dealers to stop selling cars with new Mexico-built engine

April 9, 2014 15:55 CET
Citing the risk of a leak in the transmission oil cooler, Volkswagen ordered dealers in the United States to stop selling newer cars equipped with an automatic transmission and VW's most common engine, the 1.8-liter EA888....
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