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As the dust settles from the 2018 NADA Show, it's increasingly clear we are entering a new era of competition among dealership management system vendors.
It's bad enough that many Americans distrust dealership personnel. The real shame is that many dealers do, too.
In a brave new world of online vehicle sales and subscription services, the overwhelming importance of hiring and retaining the right people remains.
Could Amazon decide to buy a dealership group or two to cover all automotive brands? It certainly has the cash.
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