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As I retire, the U.S. is in a trade war. How fitting. Trade disputes dominated much of my 42-year journalism career, including 32 on the auto beat.
As the dust settles from the 2018 NADA Show, it's increasingly clear we are entering a new era of competition among dealership management system vendors.
It's bad enough that many Americans distrust dealership personnel. The real shame is that many dealers do, too.
In a brave new world of online vehicle sales and subscription services, the overwhelming importance of hiring and retaining the right people remains.
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