J.D. Power and Associates

Auto safety technology trumps entertainment for consumers, J.D. Power study finds

1:00 pm U.S. ET | April 22, 2015

Automakers should invest in safety technology, over entertainment and convenience, to satisfy customers, according to a J.D. Power study released today....
Read More »

Low oil prices drive bullish forecasts for U.S. sales

11:42 am U.S. ET | March 31, 2015

The US auto industry appears to be firmly in the fast lane, at least for the next two years. New-car sales are on track to expand for a sixth consecutive year in 2015 and face few major risks to the streak in 2016, economists said here today at the NADA/J.D. Power Automotive Forum....
Read More »

JIM HENRY

BLOG: If dealers don't weigh in, they can't gripe

12:30 pm U.S. ET | March 25, 2015

Dealers have a chance right now to weigh in on what they like and don’t like about their lenders, and they shouldn’t miss the opportunity.
...
Read More »

J.D. Power, MarketShare alliance to help automakers balance marketing, incentive spending

3:04 pm U.S. ET | March 23, 2015

J.D. Power and marketing analytics company MarketShare have teamed up to help automotive sales and marketing executives find the right balance of spending on marketing campaigns and incentives....
Read More »

GM stays strong in dealership-service satisfaction; Jaguar jumps to No. 1 in luxury

1:00 pm U.S. ET | March 18, 2015

General Motors again dominated the top rankings in customer satisfaction at dealership service departments, claiming three of the five highest-scored mainstream brands in a benchmark study released today by JD Power and Associates....
Read More »

Nissan targets improvements in dealer experience

4:15 pm U.S. ET | Jan. 23, 2015

Nissan will roll out a nationwide program this spring intended to boost its middle-of-the-road customer satisfaction scores on dealership experience. The undertaking -- known internally as the Quality Growth Program -- will be a bonus program to reward dealers for meeting various targets to improve their satisfaction performance....
Read More »

Big sales goal for new Titan may be low, Nissan's Munoz says

10:45 pm U.S. ET | Jan. 22, 2015

Nissan startled many auto industry observers last week when it said it envisioned the redesigned 2016 Titan capturing 5 percent of the U.S. full-size pickup market. But Nissan's U.S. boss, Jose Munoz, says 5 percent might be on the low side....
Read More »

Blue sky values up, but buy/sell activity likely to slow as industry growth does, panel argues

2:30 pm U.S. ET | Jan. 22, 2015

Slowing vehicle sales growth rates across the industry are also likely to slow dealership buy/sell activity just as blue sky values peak, just not yet, a panel of experts on dealership transactions said at the 2015 J.D. Power Automotive Summit....
Read More »

New models are driving brands' success

6:00 pm U.S. ET | Jan. 22, 2015

New-model introductions will continue to boost the performance of auto franchises for the next two years. Brands from mass-market to luxury are chalking up positive results in customer satisfaction and owner-loyalty largely as a result of a stream of new and substantially redesigned products....
Read More »

A bright outlook for 2015 -- with a few worries

2:45 pm U.S. ET | Jan. 22, 2015

Risky car loans are on the increase, rising interest rates will put a crimp on product prices, and a new wave of off-lease vehicles soon will wash over the market. That's the bad news, Thomas King, J.D. Power vice president of OEM operations, told the audience at Power's Automotive Summit on Thursday at the National Automobile Dealers Association convention here....
Read More »

Toyota's Carter says dealerships must change to look like new customers

1:30 pm U.S. ET | Jan. 22, 2015

Successful auto dealers must make their dealerships look like their future customers with more women, minorities and the young, Toyota's head of automotive operations in the US says....
Read More »

Faster is better in F&I, Power survey shows

12:00 pm U.S. ET | Jan. 22, 2015

The latest J.D. Power Sales Satisfaction Index Study underscores how important it is to get customers in and out of the F&I office as quickly as possible....
Read More »

Discounts, falling gas prices driving Nov. sales higher

3:30 pm U.S. ET | Nov. 25, 2014

The U.S. auto industry may post its highest November sales volume since 2001, and one forecaster says light-vehicle transaction prices are on pace to reach the highest level ever for a second consecutive month. Year-end clearance sales and the lowest gasoline prices since 2010 are two big factors behind the forecasts....
Read More »

JAMIE LaREAU

BLOG: Great product isn't the only ingredient for making happy customers

3:48 pm U.S. ET | Nov. 14, 2014

Sure, product is very important, but consider that most vehicles on the market look good and have comparable quality within their segments. So that means purchase decisions and customer happiness ultimately land on nontangibles such as service, salesperson and the deal....
Read More »

Acura tops among mobile web sites for shopping, Power says

3:58 pm U.S. ET | Oct. 9, 2014

Acura has taken the lead in best mobile Web experience for consumers researching and shopping for a new vehicle, moving up from the runner-up slot in 2013, according to a J.D. Power and Associates study released today....
Read More »

Automakers still dogged by Bluetooth glitches, Power study finds

4:03 pm U.S. ET | Aug. 28, 2014

Bluetooth technology aims to leave drivers hands-free, but some drivers end up connection-free, according to a study of multimedia quality and satisfaction released today....
Read More »

Toyota makes stronger showing in J.D. Power seat quality study

2:25 pm U.S. ET | Aug. 18, 2014

Toyota made sizable gains in a JD Power seat quality study, with six of the 21 vehicles recognized for superior seating, two more than last year. Ford's C-Max also had a strikingly lower instance of seat-related problems than any other car in the study....
Read More »

LINDSAY CHAPPELL

BLOG: Automakers to get rude wake-up call on voice recognition

11:41 am U.S. ET | Aug. 5, 2014

Check your pride at the door Wednesday afternoon when JD Power plans to lay into the auto industry for one of the most poorly executed technologies it peddles to consumers -- voice recognition....
Read More »

Millennials top Gen X in new-car buying for first time

3:35 pm U.S. ET | Aug. 1, 2014

Millennials during the first half of the year surpassed Gen X in new-car purchases for the first time, signaling a growing transition in consumer preferences of affordability and sustainability over utility....
Read More »

Hyundai nabs a win in J.D. Power APEAL Study a month after leading IQS

10:00 am U.S. ET | July 23, 2014

For the first time, Hyundai is the top-ranked nonpremium brand in the J.D. Power 2014 U.S. Automotive Performance, Execution and Layout Study -- a month after leading nonpremium brands in the company's Initial Quality Study....
Read More »

Ticket to Automotive Hall of Fame: Great ideas, staying power, impact

12:01 am U.S. ET | July 21, 2014

This year's Automotive Hall of Fame inductees -- Keith Crain, Ferdinand Piech, Dave Power and Alex Tremulis -- have a lot in common....
Read More »

Mini, beloved by Chinese women, seeks a few good men

12:01 am U.S. ET | June 21, 2014

How much do women in China love BMW's Mini? Perhaps a bit too much for Mini's comfort. So the company is taking pains to give its cars more masculine connotations....
Read More »

Hyundai-Kia tops J.D. Power's Initial Quality Study for 1st time

1:00 pm U.S. ET | June 18, 2014

For the first time, Hyundai-Kia group topped rival automakers in JD Power's Initial Quality Study, while last year's leader, General Motors, fell to third....
Read More »

May sales to get lift from retail demand, holiday deals, extra weekend

1:02 pm U.S. ET | May 23, 2014

Anticipating strong Memorial Day weekend action, some analysts predict the pace of U.S. light-vehicle retail sales in May will be the best so far this year....
Read More »

Automotive News
supplement» More
Special Video Report
Smart use of phones, sales teams lift Wash. stores

Smart use of phones, sales teams lift Wash. stores

Sales employees at Ford and Hyundai of Kirkland have tapped smartphones to show how customers are “buying a relationship” with the group. Mon., May 4
» Watch the Video
     
News by Brand