J.D. Power and Associates

Cadillac, Buick top service satisfaction rankings for 1st time

1:00 pm U.S. ET | April 9, 2014
Cadillac overtook Lexus to top a survey of customer satisfaction with luxury dealership service departments, giving General Motors twin victories in a study by JD Power and Associates. Buick led the mainstream category, ahead of GMC and Chevrolet in the top five.... Read More »


Longtime J.D. Power exec Tucker named CEO of DealerRater.com

9:00 am U.S. ET | April 8, 2014
Online car dealer review site DealerRater has named Gary Tucker as the company's first CEO, taking on the role split between founder Chip Grueter and Vice President Jamie Oldershaw since 2002.... Read More »



Off-lease surge should spark even more leasing

12:01 am U.S. ET | April 2, 2014
Scheduled lease terminations are expected to grow again in 2014, providing a strong tailwind for additional leases this year and higher customer loyalty.... Read More »


Cold weather dents U.S. sales forecast for 2014

10:45 am U.S. ET | March 20, 2014
Industry consultants LMC Automotive and JD Power said they cut their joint 2014 forecast for auto sales in the United States to adjust for slow sales in January and February due to cold weather. The forecasters estimated that sales would be 16.1 million this year, down from their previous forecast of 16.2 million.... Read More »


J.D. Power survey takers will get chance to post online dealership reviews

5:58 pm U.S. ET | March 19, 2014
J.D. Power and Associates has agreed to work with DealerRater to help automakers and dealers collect dealership reviews from consumers. J.D. Power will ask some recipients of its proprietary customer satisfaction and other surveys if they also wish to write a review of the dealership where they did business, said Jonathan Miller, chief technology officer for J.D. Power.... Read More »


Lexus keeps J.D. Power dependability crown; GM scores 2 spots in top 5

10:00 am U.S. ET | Feb. 12, 2014
Lexus again is the most dependable auto brand after three years of ownership while two General Motors marques joined the top five, J.D. Power and Associates said today.... Read More »


More auto brands upgrade Web site technology for all devices

2:47 pm U.S. ET | Feb. 7, 2014
More than 20 percent of auto manufacturers have launched Web sites that implement responsive design technology -- technology that allows shoppers to view the same Web site content across tablets, smartphones and desktop computers.... Read More »



Economists cautious about auto industry growth

6:46 pm U.S. ET | Nov. 19, 2013
Car sales are leading housing starts in driving America's economic recovery, but housing starts are catching up and adding momentum, a leading economist said Tuesday. And a J.D. Power executive, commenting on the outlook for light-vehicle sales, sees a continued "healthy rate of growth," especially in retail sales to consumers -- but cautioned that some automakers are becoming overzealous by ramping up production.... Read More »



Analysts predict double-digit jump in monthly sales

3:06 pm U.S. ET | Oct. 24, 2013
Auto sales are on pace to increase at least 12 percent this month from a year ago, according to four analyst forecasts released today, as the industry regains momentum lost during a weak September and a 16-day government shutdown.... Read More »



Numbers suggest mediocre F&I performance

12:01 am U.S. ET | Oct. 2, 2013
On average, the industry is doing a mediocre job of selling F&I products. That's my conclusion, based on Power Information Network numbers on penetration rates for F&I products, plus some insight from Tony Dupaquier, trainer extraordinaire at American Financial & Automotive Services.... Read More »



OMG! FYI -- vehicle transactions head toward texting

3:55 pm U.S. ET | Aug. 8, 2013
Several years ago the late Jack Teahen and I wrote a pair of opposing essays about our different car buying experiences.... Read More »


Dealers rank BMW, Mercedes and Ford captive financiers tops in satisfaction

3:15 pm U.S. ET | July 30, 2013
Auto dealers ranked BMW Group Financial Services tops for leasing and Mercedes-Benz Financial Services best for floorplanning in JD Power's annual financing satisfaction study released today.... Read More »


Lower sticker prices pay off for Nissan

12:01 am U.S. ET | July 29, 2013
After rolling back factory prices on several popular nameplates in May, Nissan is reaping financial benefits.... Read More »


Porsche nabs 9th straight title in J.D. Power new-model satisfaction study

10:00 am U.S. ET | July 24, 2013
Luxury brands and nameplates, led by Porsche and the redesigned Land Rover Range Rover SUV, are the most satisfying 2013 vehicles rated by owners, according to an annual study released today by J.D. Power and Associates. Volkswagen Group led all automakers with five nameplates ranked best in their segments: the Audi Allroad, Porsche Boxster, Porsche Cayenne, Volkswagen GTI and Volkswagen Passat.... Read More »


Audi is top premium brand in China sales satisfaction survey

July 3, 2013 06:01 CET
Audi has received the top ranking for a premium brand in J.D. Power and Associates' 2013 China Sales Satisfaction Index. The automaker received a score of 721, compared with the premium market average of 665.... Read More »


OK, enough cheering, Akerson tells the troops

12:01 am U.S. ET | July 1, 2013
Last week, hundreds of General Motors employees packed into a section of GM's sprawling engineering center in suburban Detroit to celebrate the company's top ranking in a major vehicle-quality study.... Read More »


GM tops benchmark quality study for the first time

1:00 pm U.S. ET | June 19, 2013
GM for the first time ranked atop a closely watched survey measuring new-vehicle quality, while Ford continued to be dragged down by its electronic features. GM placed two brands -- GMC and Chevrolet -- in the top five of J.D. Power and Associates' Initial Quality Study released today.... Read More »


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