Jackson ignores back of the storeMarch 19
AutoNation's Mike Jackson looks only at the front of the dealership (sales), just like most other dealers and chain store operators. As such, he is not paying attention to the back of the store (parts and service), where losses in warranty and policy dollars continue to mount.
VW's hippie ad includes classic Microbus and Beetle but no new carsOct. 13, 2017
It's rare for an automaker to run a TV ad that does not include a single shot of a new car. But that is what VW is doing with a hippie-filled spot touting its new six-year/72,000-mile bumper-to-bumper warranty.
VW boosts 2018 warranties to 6 years/72,000 milesSept. 29, 2017
Double duty for 2 VW crossoversJuly 3, 2017
VW enhances warranties to draw consumers to new crossoversApril 11, 2017
New fronts in dealer-factory war over warranty reimbursementFeb. 20, 2017
Ohio is the latest state to adopt detailed rules requiring automakers to reimburse dealers for warranty work at the retail rates charged by the dealerships. Some service directors say they fear factory retaliation.