Why avoid warranty work, dealers?June 18
FTC warns against warranty-voiding policiesApril 13
Jackson ignores back of the storeMarch 19
AutoNation's Mike Jackson looks only at the front of the dealership (sales), just like most other dealers and chain store operators. As such, he is not paying attention to the back of the store (parts and service), where losses in warranty and policy dollars continue to mount.
VW's hippie ad includes classic Microbus and Beetle but no new carsOct. 13, 2017
It's rare for an automaker to run a TV ad that does not include a single shot of a new car. But that is what VW is doing with a hippie-filled spot touting its new six-year/72,000-mile bumper-to-bumper warranty.