Key to success: 'Employee satisfaction index'June 18
In Maine, being green becomes second natureDec. 4, 2017
Dealer-contractor lays a foundation for the futureSept. 18, 2017
Stair-step plans 'are margin destroyers'June 19, 2017
Dealer Liza Borches on learning from mistakes, handling OEM pressure, succeeding dad Carter MyersSept. 18, 2017
After working at Honda, Liza Borches joined the family dealership business just as her father, former NADA Chairman Carter Myers, was thinking about an exit strategy. He has stepped back enough to allow her to make her own decisions - some of them painful learning experiences. Those lessons have shaped a distinct growth strategy and helped her deal with pressure from automakers with inventory to unload.
How to improve factory-retailer relations: A dealer’s viewpointDec. 11, 2017
Clint Newell says manufacturers need to address problematic dealerships individually, rather than react with 'broad-brush' policies that impact the entire retail network. The veteran Oregon dealer says while automakers have made significant strides in areas such as vehicle distribution and product mix, some factory programs are reducing retailers' fixed coverage ratios.
Ohio dealer defied parents in career choice, now picks process over innovationMarch 19
Ohio dealer Joey Huang says his mother cried when she learned he was going into the car business after getting his dental school degree. Two decades later, Huang is making a mark by advocating for minority dealers while preparing for a changing dealership landscape by working to perfect innovations that he shamelessly borrows from others.
Why dealer George Girjel puts people before profitsJune 18
How do you manage a dealership in Terry Taylor's retail empire? Partner George Girjel, a 40-year-old refugee from Uzbekistan, says creating satisfied employees and customers leads to increased market share and profits. The formula has helped Girjel turn around two struggling Nashville-area dealerships.
A maverick dealer’s formula for successDec. 4, 2017
Adam Lee isn't your prototypical dealer. He has promoted stiffer fuel-economy standards; he drives a Tesla; and he says he's not a “car guy.” But with his green focus, which has been shaped by growing up in Maine, Lee says his chain is the No. 1 seller of hybrids in the state.
A brutally honest take on 41 years as a car dealerJune 19, 2017
New Jersey dealer Steve Kalafer has survived recessions, product failures, brand-destroying incentives and self-destructing automakers. In this video, he reflects on his career with the same “fight for the customer” mindset he brings to his sideline as a documentary filmmaker. “I'm very proud that we are not afraid of any manufacturer when they are doing something wrong.”
S.C. dealer on factory mandates, grim outlook for small stores, 'saddest day'Sept. 11, 2017
Bill McDaniels has survived the scrutiny of manufacturers suspicious of the fact that he builds his own dealerships. But he doesn't see much chance for his smaller peers outlasting other trends. While seeking to expand his six-rooftop group, he foresees an automotive retail world governed by an Amazon-style ordering system and controlled by big chains. All this as he maps his own, emotional exit from the business.
Dealer Alan Starling on Tesla's Musk, GM's dealer-performance measure, the chains of quarterly resultsJune 26, 2017
69-year-old Florida dealer Alan Starling has plenty of advice for his retail and factory colleagues. The ex-NADA chairman is lobbying the trade group to advocate more 'forcefully.' He also weighs in on the flaws of General Motors' system for assessing dealer performance and some handicaps he sees confronting Tesla CEO Elon Musk.