Let product chiefs focus on productNov. 19
SERVICE COVENANTOct. 22
The Lexus Covenant is etched in a 6½-foot slab of black granite block in the lobby of the automaker's U.S. headquarters in Plano, Texas. It includes this promise: "Lexus will treat each customer as we would a guest in our home."
GM's 2.7-liter turbo engine is in the wrong truckOct. 15
Oh, what might have been for HummerSept. 24
Where to find future engineers? Supplier ZF is thinking FIRST firstSept. 10
TOOL BOXAug. 20
Our in-depth look at collision repair in the June issue of Fixed Ops Journal covered the problems dealers face competing in the body shop business. But what about the unnecessarily high cost of tools?
GM I-4's performance will determine its successAug. 1
Why the I-Pace could radically alter Jaguar perceptionsJuly 31
A look inside the Infiniti VC-Turbo engineJuly 30
Answers to Tesla's woes are in DetroitJuly 23
WORK THE ROOMJune 18
HIGHER LEARNINGApril 16
Six Nissan North America executives behind the automaker's "Fix It Right the First Time" initiative invited me to join their freewheeling after-dinner chat. What sounded like a great idea emerged: raising the degree status of service technicians.