Asbury hires CFO with experience in diverse industriesMay 5, 2017
Sales staffers pump iron to slash stress, move metalSept. 5, 2016
Advantage Chevrolet sales employees are lifting forks and weights during extended lunch breaks. The Chicago-area dealership encourages staffers to hit the gym to help reduce stress and improve productivity during long workdays. The program has helped one manager lose nearly 40 pounds following a life-saving surgery.
Hard-charging boss lifts sales, retention at Mercedes storeJune 6, 2016
Sean Fortier's drive to win and hands-on approach is boosting used-vehicle sales and lowering employee turnover at Mercedes-Benz of Calabasas near Los Angeles. The 37-year-old ex-military man is also committed to leaving a legacy by mentoring and inspiring his staff.
Ford store turns to texts to speed communication with service clientsMay 2, 2016
Gorno Ford boss Ed Jolliffe admits communication in service "has always been an issue." So Jolliffe's nephew and his childhood pal built software that allows service staffers to conduct business with customers via text messaging. More than 70 percent of clients at the Mich. store use the speedy program, which has cut service downtime, eased billing disputes and spawned a new company serving 100 dealerships nationwide.
Ford store's speedy replies turn online leads into a sales boomApril 17, 2016
The 'quickest response wins.' That strategy has helped Keller Bros. Ford in Lititz, Pa., significantly increase its combined monthly new- and used-vehicle sales in just two years. The growth is credited to staffers who are jumping on internet leads and personally replying to shoppers within an average of five minutes during business hours and 20 minutes around-the-clock.
High on service: Inside the towering Richfield Bloomington HondaFeb. 11, 2016
General Manager Tim Carter needed more room to repair cars. So he and his crew mapped out what they needed in a new dealership. Despite space constraints, the number of service bays and floors soared at Richfield Bloomington Honda in suburban Minneapolis – a store where efficiency reigns and high-end touches benefit employees and customers.
GM's Barra on impatience, tapping Silicon Valley, 'our stupid list'Nov. 23, 2015
General Motors CEO Mary Barra comments on lessons from mom; girls who shy away from math; slicing a 10-page policy down to two words; tapping millennials to erase stupid habits; taking regular trips to Silicon Valley; and her growing impatience when it comes to fixing GM."
A twist on giving: Patriot Subaru staffers steer charity dollarsNov. 16, 2015
'Charity is charity, marketing is marketing. We don't mix the two.' That's the philosophy of Patriot Subaru owner Adam Arens, whose employees direct the dealer group's donations to organizations in need.
NBA life shapes Ariz. dealership; BMW store solves used-car riddleOct. 26, 2015
Florida father-son duo overhaul hiring, disrupt third-party threatsSept. 7, 2015
Employing sales staffers with no previous dealership experience and implementing programs to outfox firms such as Uber are helping Warren and Larry Zinn improve the culture and stay on customers' shopping lists at the Warren Henry Auto Group in Miami.