Our Staff

Jackie Charniga

Retail / Finance & Insurance reporter
Address: 1155 Gratiot Ave.
48207 Detroit
Phone: 313-446-6047
E-Mail: jcharniga@crain.com
CLICK HERE to see our entire staff list

Recent authored articles

Precios y financiamiento más caros, el gran reto para concesionarios

La elevación de los precios de transacción y las tasas de interés tienen preocupados a los analistas y concesionarios en EEUU el sentido de que los consumidores pueden llegar a un punto crítico.

Unidad de préstamos Mercedes-Benz utiliza 'personajes' para atraer a la Gen Z

Mercedes-Benz Financial Services ha desarrollado perfiles de clientes para estudios de mercado. La creación de personajes es uno de los métodos para acercar a los mileniales y de 'Generación Z'.

Los prestamistas crean 'personajes' para atraer a Gen Z

Mercedes-Benz Financial Services ha desarrollado perfiles de clientes para estudios de mercado. La creación de personajes es uno de los métodos para acercar a los mileniales y de 'Generación Z'.

Ally Financial lidera el mercado de préstamos para autos, dice Experian

Ally obtuvo una participación de mercado del 5.31 por ciento para el total de préstamos para automóviles en EEUU, un aumento de 61 puntos base año a año, y representó el 5.67 por ciento del mercado de préstamos para automóviles usados en el segundo trimestre.

New pay models help attract motivated staffers

A large majority of the winning dealerships are using pay plans that provide an ongoing base salary and bonuses for hitting targets on criteria such as volume or customer satisfaction.

Ally Financial leads in Q2 auto loan market share, Experian says

Ally Financial had the highest auto loan market share in the second quarter, according to Experian, driven primarily by increases in the company's used-vehicle loan portfolio.

Bank fraud, limited safeguards among top F&I compliance concerns

What's the No. 1 compliance hurdle for automotive dealerships today? That was a contentious question at the F&I Industry Summit this week.

Lenders use personas to target Gen Z

Mercedes-Benz Financial Services has developed three customer personas for market research. Persona crafting is one method lenders are exploring to create messages of financial literacy that are approachable and accessible to millennial and Gen Z borrowers.

Affordability emerges as a headwind

Higher transaction prices and interest rates have analysts and dealers concerned that consumers may soon hit a critical point -- if they haven't already.

For auto lenders, an opportunity to teach

First-time buyers often enter the dealership with misconceptions about the car-buying and financing process. Providing accessible financial literacy information is key for auto lenders who want to gain and retain financially savvy customers.

Partners educate new buyers about finances

In order to create financial literacy content first-time buyers and future consumers will respond to, many auto lenders have formed partnerships with universities and social organizations.

Software helps auto retailer fine-tune marketing

A dealership group in the Great Plains has found a way to fine-tune its marketing spending and put more emphasis on the online channels where its customers are surfing.

Fabricantes de autos recortan financiamiento sin intereses

El declive de las ofertas sin interés en EEUU está ocurriendo a medida que el aumento de las tasas de interés las convierte en una propuesta más difícil para los fabricantes.

As interest rates continue rise, affordability suffers

After the Federal Reserve lifted the benchmark interest rate for the third time this year, economists say car buyers are feeling the pain.

Scoring technique switch expands Prestige portfolio

After tightening lending standards two years ago, Prestige Financial's auto loan portfolio shrunk. To increase business, the subprime lender six months ago replaced its legacy scoring techniques with software from ZestFinance.

Poor credit? Get the reason in writing

Everyone has a story for why they have bad credit. To maximize the benefits of that story to get financing and to remove liability from the dealership in the event of a repossession, an F&I expert says to get that reason in writing — specifically, the customer's handwriting.

Cox Automotive acquires F&I Express

Cox Automotive has acquired F&I Express, an F&I technology company it has had a minority stake in since 2013.

JM&A pilot faces backlash

JM&A Group is testing a virtual F&I product sales service in two dealership groups. Interest in a virtual selling platform has been greeted enthusiastically by some of its dealership clients, JM&A said, though the news has faced backlash on soc

Auto loan balance with suspected fraud activity surpasses $600 million

Total outstanding loan balances with suspected fraud activity surpassed $1 billion in the second quarter, with auto loans accounting for more than half that amount, according to TransUnion.

Credit freeze could lengthen F&I transaction

A change to the Fair Credit Reporting Act that allows customers to "freeze" their credit reports free of charge acts as a temporary shield from fraudsters and identity thieves, but the freeze also can slow a transaction in the F&I office to a glacial p

How America's auto retail giants transformed and navigated the recession

In two tumultuous days in September 2008, Lehman Brothers and mega-insurer AIG collapsed, and Bank of America acquired Merrill Lynch, which was on the verge of sinking. The Wall Street panic and credit crunch that ensued devastated the U.S. auto industry. Apocalypse loomed. The publicly traded titans of American auto retailing were gravely exposed. One question stood above all: Could they avoid b

Through thick and thin, dependable profits from F&I fight margin compression

In the past decade, F&I profits have steadily increased, and continue to be a powerful weapon for dealers against margin compression.

JM&A pilots virtual F&I sales consultants

F&I product and training company JM&A Group is piloting a program in which its employees sell F&I products via Skype to consumers in dealerships.

Vendors should show they care

To streamline operations, improve profits and satisfy customers, dealers look to vendors for innovation that can put them ahead of the competition. But when it comes to retaining a dealer's business over the long haul, a personal touch goes a long way.

Lithia invests in alliance with used-car startup

The partnership will provide the capital Shift needs to expand beyond California and across the country.

Email Newsletters
  • General newsletters
  • (Weekdays)
  • (Mondays)
  • (As needed)
  • Video newscasts
  • (Weekdays)
  • (Weekdays)
  • (Saturdays)
  • Special interest newsletters
  • (Thursdays)
  • (Tuesdays)
  • (Monthly)
  • (Monthly)
  • (Wednesdays)
  • (Bimonthly)
  • Special reports
  • (As needed)
  • (As needed)
  • Communication preferences
  • You can unsubscribe at any time through links in these emails. For more information, see our Privacy Policy.