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Jackie Charniga

Retail / Finance & Insurance reporter
Address: 1155 Gratiot Ave.
48207 Detroit
Phone: 313-446-6047
E-Mail: jcharniga@crain.com
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Recent authored articles

Lyft hitches a ride on CDK network

UPDATED: 8/13/18 12:21 pm ET - adds Lyft comment

Lyft is coming on board CDK Global Inc.'s Fortellis platform, the automotive commerce exchange platform said. The move will enable the ride-hailing company's Concierge service to be directly accessed in CDK software.

5 public groups raise F&I profit per vehicle

Five of the six public new-vehicle dealership groups improved average F&I gross profit per vehicle in the second quarter, driven primarily by F&I training efforts, growing F&I product penetration and increased retail sales.

Hendrick gets docuPAD, revamps training

Hendrick Automotive Group uses docuPAD to improve training for its F&I managers.

National Auto Care targets acquisitions under new owner

National Auto Care's change in ownership to private equity firm Lovell Minnick Partners will give the F&I product provider the capital and expertise to broaden its business over the next few years.

With Chrysler Capital origination boost, Santander readies for FCA captive audition

Santander executives couldn't help but brag about origination growth for the company's Chrysler channel during a second-quarter earnings call.

Mike Groff, CEO of Toyota's captive finance unit, to retire Aug. 31

After 35 years with the automaker, Mike Groff, Toyota Financial Services CEO, will retire Aug. 31. Toyota Financial executive Mark Templin will replace him starting Sept. 1.

After acquisition tear, Lithia cuts stores

After acquiring scores of dealerships across the country in recent years, Lithia is now scrutinizing its store network for underperformers and will sell nearly a dozen.

FTC accuses dealership group of inflating income, down payment on credit apps

A dealership group with stores in Arizona and New Mexico has been charged by the Federal Trade Commission with income falsification among other illegal activities.

5 of the 6 public dealership groups raise average F&I profit per vehicle

Five of the six public new-vehicle dealership groups improved average F&I gross profit per vehicle in the second quarter, driven primarily by F&I training efforts, growing F&I product penetration and increased retail sales.

GM Financial leads in lease, financing loyalty among captive lenders

GM Financial led overall manufacturer loyalty among captive lenders in 2017, according to an internal analysis of IHS Markit data.

Daimler Financial Services rebrands to highlight mobility

Daimler Financial, the finance arm of Daimler AG, will be renamed Daimler Mobility AG in the first half of 2019, underscoring the transformation of the business into a mobility services provider.

F&I managers should speak up on used inventory

In a market where dealers struggle to acquire used vehicles at

Ally's used originations, non-GM and non-Chrysler volume grow in Q2

Ally Financial's auto originations rose 12 percent in the second quarter, largely driven by gains in the used-vehicle market.

Lithia Q2 profits, revenue swell as acquisitions build

UPDATED: 7/25/18 4:56 pm ET

Lithia's profits and revenue are up as the company continues to grow through acquisitions.

Could subscription services put F&I product sales at risk?

Where F&I products fit in the future of subscription services may be too soon to predict, but programs such as Ford's Canvas say business runs just fine without them.

To remedy negative F&I reviews, call the customer

Managing negative reviews is vital to maintaining a dealership's reputation, and the F&I office needs to be especially vigilant, given how difficult it is to resolve an issue once a deal has been closed, experts say.

Fiat Chrysler expected to move ahead with captive plan under new CEO

The sudden change in management atop Fiat Chrysler Automobiles, prompted by the recent illness and

Asbury boosts net, revenue in Q2

Asbury increased revenue and net income in the second quarter despite continued margin pressure. Gains in its used-vehicle, finance and insurance, and parts and service businesses drove the boost.

Ask the experts

Turns out, if you want to be a disrupter but have little to no automotive experience, you're going to need some help.

Former Mercedes-Benz China exec takes helm at AutoGravity

Longtime Mercedes-Benz financial executive Alex Mallmann has been named CEO of AutoGravity, the financial technology company said. Mallmann, 47, replaces Andy Hinrichs, who has left the company.

Flexdrive uses telematics to rein in costs

Subscription service provider Flexdrive uses telematics devices installed on vehicles to trim the cost of depreciation and insurance for its dealership partners.

Industry trends could reshape F&I

F&I has been a dealership profit center for decades but industry trends such as subscription services, online shopping and electric vehicles could prompt dealerships to restructure the role.

AutoGravity CEO Andy Hinrichs departs

AutoGravity co-founder and CEO Andy Hinrichs has left the company to pursue other opportunities. He will be replaced by Alex Mallmann, former head of Mercedes-Benz Auto Finance China.

Dan Mason

Mason oversees all finance operations for the nine stores within the dealership group. In Mason's first five months with the company, F&I profit per vehicle has increased $300.

Adam Marburger

Raised the F&I revenue per new vehicle at Suntrup Automotive Group in St. Louis, Mo., more than $300 in five months


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