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Our Staff

David Kushma

Editor, Fixed Ops Journal
Phone: 313-446-0312
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Recent authored articles

Managing loaner fleet efficiently is critical for service departments

How efficiently a dealership runs its loaner fleet can have a big impact on both service customers' satisfaction and the bottom line.

Collision repair presents opportunities, obstacles to dealerships

Most new-vehicle dealerships in the United States don't run body shops.

Two encouraging approaches for dealing with a shortage of mechanics

A chronic shortage of well-qualified automotive service technicians is alarming. But it's reassuring to see how some industry players are responding to the challenge.

Living in the fast (service) lane has big rewards, risks

A dedicated quick-service operation has become a common feature of most new-vehicle dealerships' service departments — and an increasingly vital source of fixed operations profits as vehicle sales cool.

Did insurer pressure lead to $42 million verdict?

A Texas jury concluded that substandard car repairs aggravated the effects of a severe crash.

7 steps to increasing accessories sales

Accessories are a $40 billion a year business, but new-vehicle dealerships continue to lag far behind independent competitors in accessories sales.

Join the crowd talking fixed ops in our pages

As this issue of Fixed Ops Journal ends our second year, I've assumed the role of editor.

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