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How efficiently a dealership runs its loaner fleet can have a big impact on both service customers' satisfaction and the bottom line.
Most new-vehicle dealerships in the United States don't run body shops.
A chronic shortage of well-qualified automotive service technicians is alarming. But it's reassuring to see how some industry players are responding to the challenge.
A dedicated quick-service operation has become a common feature of most new-vehicle dealerships' service departments — and an increasingly vital source of fixed operations profits as vehicle sales cool.
A Texas jury concluded that substandard car repairs aggravated the effects of a severe crash.
Accessories are a $40 billion a year business, but new-vehicle dealerships continue to lag far behind independent competitors in accessories sales.
As this issue of Fixed Ops Journal ends our second year, I've assumed the role of editor.
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