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U.S. dealership executives give low marks to pricing and training in automakers' accessories sales programs, according to a new survey.
GM's new collision repair network, scheduled to launch next year, pushes back on insurers.
Most new-vehicle dealerships in the United States don't run body shops. But hundreds more dealerships have gotten into the collision repair game in recent years -- even as others have dropped out -- and that trend appears likely to continue.
How efficiently a dealership runs its loaner fleet can have a big impact on both service customers' satisfaction and the bottom line. Dealerware is a software package that enables dealerships to manage their loaner fleets digitally.
A chronic shortage of well-qualified automotive service technicians is alarming. But it's reassuring to see how some industry players are responding to the challenge.
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