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Our Staff

David Kushma

Editor, Fixed Ops Journal
Phone: 313-446-0312
E-Mail: dkushma@crain.com
CLICK HERE to see our entire staff list

Recent authored articles

Automakers' accessories sales programs draw criticism

U.S. dealership executives give low marks to pricing and training in automakers' accessories sales programs, according to a new survey.

GM network targets 'streamlined' repairs

GM's new collision repair network, scheduled to launch next year, pushes back on insurers.

Lack of dealership techs raises question: Where are the women?

Most new-vehicle dealerships in the United States don't run body shops. But hundreds more dealerships have gotten into the collision repair game in recent years -- even as others have dropped out -- and that trend appears likely to continue.

Managing loaner fleet efficiently is critical for service departments

How efficiently a dealership runs its loaner fleet can have a big impact on both service customers' satisfaction and the bottom line. Dealerware is a software package that enables dealerships to manage their loaner fleets digitally.

Collision repair presents opportunities, obstacles to dealerships

Most new-vehicle dealerships in the United States don't run body shops. But hundreds more dealerships have gotten into the collision repair game in recent years -- even as others have dropped out -- and that trend appears likely to continue.

Two encouraging approaches for dealing with a shortage of mechanics

A chronic shortage of well-qualified automotive service technicians is alarming. But it's reassuring to see how some industry players are responding to the challenge.


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